Andrew Duncan
Fort Wayne,IN
Summary
Driven Tech Specialist with a proven track record in cyber security and team leadership at Northwest Allen County Schools. Excelled in technical communication and management collaboration, ensuring optimal network security and team efficiency. Skilled in training and time management, consistently meeting production goals with innovative solutions and a focus on continuous learning.
Overview
34
34
years of professional experience
3
3
Certification
Work History
Tech Specialist - Cyber Security Focus
Northwest Allen County Schools
05.2022 - Current
- Followed all company policies and procedures to deliver quality work.
- Ensure that day to day building tech needs were handled in timely manner.
- Created daily routine to match cyber security needs of our network.
- Always striving to learn new things and stay up to date on the ever changing issues of school tech.
Team Lead
Edy's Grand Ice Cream
01.2009 - 01.2016
- Worked different stations to provide optimal coverage and meet production goals.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- managed 12 people
Assistant General Manager
TGIF
Fort Wayne, IN
01.2001 - 01.2009
- Proven ability to learn quickly and adapt to new situations.
- Cultivated interpersonal skills by building positive relationships with others.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
Assistant General Manager of Operations
Cork N' Cleaver
Fort Wayne, IN
01.1991 - 05.2000
- Engaged team members and improved performance by delivering daily updates and conducting regular meetings to obtain feedback and convey new policies.
- Generated additional revenue by growing customer base through outstanding service. Practiced Service that sells.
- Evaluated department conditions and operations to determine strengths and areas for improvement.
Education
Core Applied Cyber Security Essentials - A.C.E. Program
Purdue University
West Lafayette, IN10.2023
Associate of Science - Information Technology
Ivy Tech Community College
Fort Wayne, IN06.2019
Skills
- Technical communication
- Management collaboration
- Team Leadership
- Time Management
- Proficient in PowerShell
- Interpersonal Skills
- Multitasking Abilities
Certification
- CompTIA A+
- CompTIA Network+
- Cybersecurity Rubric Evaluator
- COMPTIA Security+ (working towards)
Accomplishments
- Supervised team of up to 40 staff members.
Timeline
Tech Specialist - Cyber Security Focus
Northwest Allen County Schools
05.2022 - Current
Team Lead
Edy's Grand Ice Cream
01.2009 - 01.2016
Assistant General Manager
TGIF
01.2001 - 01.2009
Assistant General Manager of Operations
Cork N' Cleaver
01.1991 - 05.2000
Core Applied Cyber Security Essentials - A.C.E. Program
Purdue University
Associate of Science - Information Technology
Ivy Tech Community College
- CompTIA A+
- CompTIA Network+
- Cybersecurity Rubric Evaluator
- COMPTIA Security+ (working towards)
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