Andrew Dunkel

● Implemented GPS tracking and safety standards, cutting speeding violations by 60% and reducing fuel costs by 20%, saving the company $100k annually.
● Deployed Service Titan and automated call tracking, improving customer record management and directly contributing to a 15% increase in sales.
● Automated QuickBooks-to-Smartsheet data flow for collections tracking, providing real-time insights that drove a 35% increase in collections within one week.
● Overhauled IT infrastructure and operational processes, driving a 30% improvement in organizational efficiency and system scalability.
● Spearheaded the implementation of BambooHR and 401(k) integration, streamlining benefits administration and employee data management.
● Managed network security protocols and password protection standards to safeguard sensitive data and ensure industry compliance.

● Secured a $25M recurring revenue contract and launched a retention strategy that increased long-term client retention by 40%.
● Directed the deployment of active safety systems across 80,000 vehicles for a Fortune 500 client, achieving 40%+ gross profit and on-time completion.
● Architected a custom vehicle tracking system using Smartsheet and installation data, improving vehicle location accuracy by 30% and optimizing fleet management.

● Promoted to Lead after successfully managing a 2,000-vehicle deployment with a 60% gross profit margin.
● Led the implementation of a Salesforce-based inventory system, reducing inventory errors by 40% and improving order fulfillment accuracy.
● Spearheaded the PMO-wide adoption of Smartsheet, enhancing project visibility and stakeholder satisfaction by 30%.

● Transformed a 5-person PM team into a matrix organization within 4 months, resulting in a 15% improvement in on-time delivery and a 10% increase in team engagement.
● Designed a scalable self-installation deployment model, boosting customer adoption rates by 70% and freeing up Project Managers for critical initiatives.

● Deployed over 9,000 GPS tracking units for major logistics companies, leveraging phased rollouts to enhance fleet visibility and reduce operational costs.
● Streamlined implementation processes by integrating Smartsheet with Salesforce, reducing planning and installation errors by 50%.
● Automated the welcome packet process via Salesforce workflows, saving 200+ hours annually and enabling the team to focus on high-value client communication.

● Progressed from Tier 1 to Tier 3 support, resolving complex SQL Server and IIS issues while leading hardware engineering partnerships to reduce failure rates.