Summary
Overview
Work History
Education
Skills
Timeline
Hobbies
Generic
Andrew Dunkel

Andrew Dunkel

Senior Project Manager
Galt,CA

Summary

Senior Project Manager with over 16 years of experience in SaaS and hardware environments. Versatile project management ranging from small, defined projects, to large scale projects spanning one to two years. Skilled in building and maintaining strong relationships with clients and collaborating with team members to achieve business goals.

Overview

17
17
years of professional experience
2
2
years of post-secondary education

Work History

Chief Information Officer

Rising Phoenix Plumbing
Sacramento, CA (REMOTE)
06.2023 - Current

Project Manager III

Velociti
Sacramento, CA (REMOTE)
12.2020 - 04.2023
  • Planned, designed, and scheduled phases for large projects
  • Developed and initiated projects, managed costs, and monitored performance
  • Over 1.5 years, managed active safety systems deployment for Fortune 500 e-commerce company in 80,000 vehicles with 40%+ gross profit and on-time completion. Project success led to $25MM recurring revenue maintenance contract.
  • Monitored project performance to identify areas of improvement and make adjustments
  • Identified gaps in nightly tracking of moving assets and designed new tracking system via Smartsheet. Vehicle accuracy increased by 30%.
  • Improved project inventory visibility by creating daily inventory matrix to address customer and internal stakeholder gaps. Achieved 30% increase in inventory accuracy.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks
  • Provided detailed project status updates to stakeholders and executive management
  • Developed online form and tracking sheet for field technicians to report their weekly inventories. Communications were reduced, saving 4 hours per week for project team.

Project Manager

Velociti
Sacramento, CA (REMOTE)
12.2017 - 12.2020
  • Planned, designed, and scheduled phases for large projects
  • Managed deployment of active safety systems in over 2,000 vehicles for a Fortune 500 company over 1 year, while maintaining a 60% gross profit and on time completion for the client.
  • Implemented inventory management system for existing client, utilizing Salesforce.com to be able to track over 400 parts and pieces of equipment on a daily basis. This reduced the error in inventory counts up to 40%.
  • Developed and implemented strategic project plans to meet business objectives
  • Championed the adoption of Smartsheet as the new project management tool of choice for the PMO, integrating it with Salesforce.com. Presented the idea to C-level management, resulting in the deployment of the tool across the entire PMO to improve project transparency for both internal and external stakeholders.
  • Constructed new issue tracking system, using Smartsheet, which replaced email as the standard method for communication of issues in the field, so that all parties involved could have visibility into the issues in near real time. This decreased response time to issues by 50%.
  • Deployed camera safety and electronic logging devices in over 5,000 assets across the continental U.S. while sustaining an overall gross profit of 36% or higher.

Manager, Installation Services

Lytx
Sacramento, CA (REMOTE)
04.2017 - 11.2017
  • Managed team of 5 project managers, spanning 4 states across United States.
  • Managed and motivated employees to be productive and engaged in work
  • Planned and implemented new team structure to support future growth, by identifying strengths and weaknesses with each team member, and assigning them to specific areas within department as their focus.
  • Accomplished multiple tasks within established timeframes
  • Developed and deployed new post deployment support model, by segregating management of all return visits to customer sites, to one project coordinator. This reduced workload across rest of team by 30%.
  • Cross-trained existing employees to maximize team agility and performance
  • Designed self-installation deployment model with new process flows and standard work documents, freeing up time for managed services accounts. Salesforce.com dashboard showed 70% increase in self-install customers and reduced workload on team by 20%.
  • Created new Salesforce.com to help team send and track introduction emails to new clients. Customer engagement increased by 15%.

Senior Implementation Project Manager

Lytx
Sacramento, CA (REMOTE)
08.2013 - 04.2017
  • Identified ineffective communication methods and created new project tracking sheet that helped reduce errors in planning and installation by 50%.
  • Deployed over 9,000 units for large TL/LTL customer within 6 months and helped them develop their post deployment support plan.
  • Planned and deployed US Government facilities across the globe with DriveCam technology in over 1,000 vehicles, along with Wi-Fi supporting infrastructure.
  • Built WordPress Tools website from scratch to showcase software deployment as proof of concept, leading to development of DriveCam learning center where customers could access Installation tool.
  • Automated Welcome Packet using coding and Salesforce.com, saving Implementation Project Managers nearly 200 hours per year by eliminating need for manual data entry.

Tech Support Level 3

Lytx
03.2010 - 08.2013
  • Managed and provided troubleshooting service for MS IIS, MSDE, and SQL Server across multiple Windows based operating systems for integration with Lytx product to include database maintenance and migration.
  • Worked directly with engineering on various bugs and customer requests to ensure were addressed in timely manner.
  • Assisted Lytx project management team to effectively scope out wireless and wired network infrastructure to support US Government overseas as it related to Lytx product and services.
  • Identified product and service issues and communicated tech bulletins to assist cross-functional teams in understanding how, why, and next steps for issues with Lytx products and services.
  • Assisted in development and maintenance of network communications. Used knowledge of LAN/WAN systems to design and install internal and external systems for optimal effectiveness of DriveCam product.
  • Configured and implemented TCP/IP based networks (LAN, WAN, VPN, Firewalls, etc.) and wireless (802.11x) networks.

Tech Support Level 2

Lytx
03.2009 - 02.2010
  • Handled escalated calls from Tech Support Level 1
  • Lead training and support for Tech Support Level 1
  • Gave technical knowledge to Implementation Project Managers needing assistance with installs (Cell & Wi-Fi)
  • Monitored customer Event Movers to ensure customer events are uploaded to DriveCam in a timely manner
  • Configured Cisco Wireless Access Points and Routers to facilitate downloading of customer events
  • Assisted Client Account Managers with technical questions and report hardware/software bugs as needed
  • Traveled to customer sites to troubleshoot issues
  • Worked with installer to scope Wi-Fi Installs and troubleshoot issues at customer sites

Tech Support Level 1

Lytx
03.2007 - 03.2009
  • Worked well in a team setting, providing support and guidance
  • Worked effectively in fast-paced environments. Managed over 75 customer calls per day.
  • Managed time efficiently in order to complete all tasks within deadlines
  • Excellent communication skills, both verbal and written
  • Organized and detail-oriented with a strong work ethic
  • Cultivated interpersonal skills by building positive relationships with others

Education

High School Diploma -

Granite Hills High School
El Cajon, CA
06.2001

Some College (No Degree) - Computer Information Systems

ITT Technical Institute
San Diego, CA
07.2001 - 06.2003

Skills

  • Data Analysis
  • Project Management
  • Business Process Improvement
  • Cross-functional Team Leadership
  • People Development
  • Salesforcecom
  • Smartsheet
  • Project Planning
  • Microsoft Office Suite Expertise
  • Project Scope Analysis
  • Project Development

Timeline

Chief Information Officer

Rising Phoenix Plumbing
06.2023 - Current

Project Manager III

Velociti
12.2020 - 04.2023

Project Manager

Velociti
12.2017 - 12.2020

Manager, Installation Services

Lytx
04.2017 - 11.2017

Senior Implementation Project Manager

Lytx
08.2013 - 04.2017

Tech Support Level 3

Lytx
03.2010 - 08.2013

Tech Support Level 2

Lytx
03.2009 - 02.2010

Tech Support Level 1

Lytx
03.2007 - 03.2009

Some College (No Degree) - Computer Information Systems

ITT Technical Institute
07.2001 - 06.2003

High School Diploma -

Granite Hills High School

Hobbies

  • Scuba Diving (certified)
  • Camping
  • Travelling
  • Working on my dune buggy

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Andrew DunkelSenior Project Manager