Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Andrew Edson

Kansas City,USA

Summary

Detail-oriented professional with extensive experience supporting legal, IT, and operational departments in fast-paced environments. Proven ability to process, review, and manage large volumes of documentation with accuracy and efficiency. Highly skilled in Microsoft Office and Google Workspace, with expertise in compliance tracking, data organization, and account administration. Trusted to maintain operational continuity across departments, serve as point of contact for inter-agency communications, and ensure adherence to local and federal requirements.

Overview

19
19
years of professional experience
1
1
Certification

Work History

IT Manager / Office Manager

SnapIT Solutions
08.2019 - Current
  • Review, categorize, and archive high volumes of documentation from multiple departments, ensuring compliance with city and state regulations related to technical training programs.
  • Develop and maintain structured filing systems using spreadsheets for traceability, rapid retrieval, and audit readiness.
  • Serve as administrator for business accounts including Google Workspace, Microsoft 365, Zoom, WP Engine, and WordPress, managing user access and resolving system issues.
  • Lead internal communications across multiple departments, managing virtual meetings, phone correspondence, and email inquiries.
  • Manage IT asset lifecycle: receive, prepare, troubleshoot, and distribute laptops; reset OS, install required applications, and document device tracking with precision.
  • Support legal and procedural compliance through review of policy documents, ensuring training programs align with local statutes.

Store Manager

Gomer's Fine Wines & Spirits
09.2021 - Current
  • Oversee daily operations, including inventory control, customer service, and safety protocols.
  • Provide accurate record-keeping, mentor new hires, and maintain procedural integrity during financial transactions.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Operations Manager

Hermeris, Inc.
12.2006 - 09.2018
  • Facilitated business filings and ensured legal compliance with regulatory bodies.
  • Acted as liaison between business clients and government agencies, resolving legal and operational queries.
  • Investigated documentation and fraud claims, documenting outcomes for legal processing.

Education

Bachelor of Arts - Journalism and Mass Communication

Benedictine College
Atchison, KS
01.1998

Skills

  • Document/Data Management Compliance Oversight Workflow Reporting
  • Microsoft Office & Google Workspace
  • IT System Maintenance Equipment Tracking & Troubleshooting
  • Windows, macOS, Linux – OS Use, Support, & Tracking
  • Public Service & Client Support
  • Web/Account Admin: Google Workspace, Zoom, WP Engine, WordPress

Certification

Coursera (Google Cybersecurity Certificate Series)
• Foundations of Cybersecurity, Play It Safe, Connect & Protect, Tools of the Trade, Infrastructure as Code (2024–2025)

Udemy

Timeline

Store Manager

Gomer's Fine Wines & Spirits
09.2021 - Current

IT Manager / Office Manager

SnapIT Solutions
08.2019 - Current

Operations Manager

Hermeris, Inc.
12.2006 - 09.2018

Bachelor of Arts - Journalism and Mass Communication

Benedictine College

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