I am a results-driven professional with a proven track record in driving operational success through strategic planning, process optimization, and efficient performance. My expertise lies in fostering team collaboration and adapting to evolving business needs. I am resourceful, motivated, and goal-oriented, with strong analytical, communication, and interpersonal skills. I am seeking a position that leverages my abilities to benefit my employer while supporting my personal and professional growth within the company.
Overview
13
13
years of professional experience
Work History
Regional Operations Manager
Coca Cola- Equipment services
03.2023 - Current
Oversee Regional Operations: Manage and supervise the operations and collaboration of multiple facilities such as Distribution, Logistics, Sales and Marketing to ensure efficiency and effectiveness
Performance Management: Monitor and evaluate the performance of operations teams, providing guidance, support and coaching to achieve operational goals
Budget Management: Develop and manage budgets for regional operations, ensuring cost-effective use of resources
Achieved savings of $1.5 million on P&L
Compliance and Safety to ensure all operations comply with company policies, safety standards, and regulatory requirements
Identify opportunities for process improvements and implement strategies to enhance operational efficiency
Team Leadership: Lead, mentor, and develop operations managers and staff to build a high-performing team
Ensure high levels of customer satisfaction by maintaining quality standards and addressing any operational and customer issues promptly
Retained Heartland business with continued growth of $1.5 million
Prepare and present regular reports on regional operations performance to senior management to hit all KPIs
Employee Retention: Implement strategies to maintain a low attrition rate and high employee satisfaction
Maintained an attrition rate of 7%
Regional Operations Supervisor/Safety Coordinator
Coca Cola- Equipment services
12.2017 - 03.2023
Project Management
Increased first year profits 200k by recommending changes in recycling/waste process
99.99% asset inventory- historically in the upper 80’s
100% safety rating for 2019
P&L projections, payroll, budgets, SAP, Microsoft Word, Excel
OSHA compliant
Manage all incoming and outgoing equipment and flow
Grew and maintained relations with all third-party vendors, shipping lanes, regional operations centers and local operations centers
Conducted all safety investigations and maintained all records as Safety coordinator
Ensure employees are properly trained in their role using monthly safety training, proper PPE and forklift training if necessary
Created and implemented multiple SOPs for better flow and accountability
Well versed in H/R, accountability and driving results
Meticulous record keeping and organization
Created and implemented 30/60/90-day action plan reports with proven results of cultural and accountability growth
Branch Manager
G&K Services
01.2016 - 12.2017
Company Overview: Purchased by Cintas
Training, Coaching, Developing new Route sales reps & Route Supervisors
Route rides to grow current and new customers in rental volume and direct sales
P&L projections/Payroll/ Budgets
Maintained Fleet Maintenance budgets and repairs
Driving daily results to exceed company goals with one-on-one P&L growth meetings
Contract negotiations, Renewing customers on exposure report (18 months out)
Contractual buyout negotiations
Meeting, Saving customers with service opportunities
Site visits to top 100 customers
Prospect and develop potential clients to secure accounts
Manage rental sales, Leasing, Direct sales
Build relationships with current and new business with regard to referral/ repeat business
Research and follow customer sales and trends in order to learn their business
Log and keep detailed records of activity in 'Sales Force' along with personal detailed follow up activity with teammates
Purchased by Cintas
District Operations Manager
Aramark Uniforms
01.2012 - 01.2016
Base business growth, Retention, B2B sales, Hiring, Evaluations (Union and non-Union)
Coaching, Training, develop to achieve higher than company goal
Obtained new and current business sales and contractual negotiations while successfully retaining and negotiating 'in jeopardy' accounts
Develop and manage route territories along with route efficiency for fuel and logistics
Drove national district ranking from 366 to ranking 60 out of 416 districts by exceeding company goals
P&L projections and management of the largest district in our Market Center
NRT (national response team) Travel to outside market centers to train, develop and hold the market center staff accountable to company compliance standards along with continued extensive inventory review and maintenance
Annual revenue of 5.1 million with 6.5% annual base business growth in 2014
Develop and maintain profitable route logistics for all market center routes
Education
High School Diploma -
JF Webb High School
Oxford NC
01-1995
Skills
Operational efficiency
Excellent interpersonal skills
Staffing oversight
Warehouse management
Outstanding communication skills
Key performance indicators
Strategic planning
Teamwork and collaboration
Performance improvements
Relationship building
Accomplishments
Achieved Budget Goals by completing daily efficiency processes with accuracy and efficiency.
Collaborated with team devolvement and launch the new ONE TEAM application
Resolved product enhancements for Giant Grocery stores through facility testing.
WA State Sales Manager - Licensed at Coca-Cola Amatil/Coca-Cola Europacific PartnersWA State Sales Manager - Licensed at Coca-Cola Amatil/Coca-Cola Europacific Partners