ANDREW ELLIS
Clarkston,GA
Summary
Im very adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment and Im always eager to learn new skills and advance my knowledge. Threw out my years of work Ive always have positive reviews from customers for my service. Just a hard worker who feels like there’s always room for improvement. Team Leadership Team building Customer service Document scanning Skilled in Microsoft Word, Power Point, And a little bit in Excel Communications Organization Very good at adapting to new environments. Also have Authorization skills and background working with different software
Overview
11
11
years of professional experience
Work History
Georgia State University
- 2 years of school
- Attended after school computer classes
Customer Service Representative
R.S. Andrews
10.2024 - Current
- Provided prompt assistance to customers through various communication channels.
- Resolved inquiries and issues efficiently, ensuring high customer satisfaction levels.
- Utilized CRM software to track interactions and manage customer accounts effectively.
- Processed transactions accurately, ensuring compliance with company policies and procedures.
- Collaborated with team members to improve service delivery and operational efficiency.
- Adapted quickly to new product offerings and service changes, enhancing support capabilities.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Sold membership for customers and learning all that comes with the plan to provide accurate info on any questions the customer had
Bakery Team Lead
Kroger
05.2024 - 01.2025
- Helped Bakery manager supervise the bakery.
- Provide excellent customer service
- Bake the bread
- Make sure freezers where organized
Customer Service Representative
SmartPay
01.2023 - 04.2024
- Handled customer inquiries, payments and service requests.
- Built trusting relationship with customers to better understand needs.
- Collaborated across departments to resolve customer-related issues.
- Communicated with other companies to help out customers.
- Anticipated needs and resolved problems to keep customers happy.
- Informed customers of promotions and special offers to increase sales.
- Managed customer calls efficiently in fast-paced call center environment.
- IT experience
- Documented all call information according to standard operating policies and procedures.
Authorized Agent
American Home Shield Corporation
10.2021 - 11.2022
- Informed clients of policies and procedures.
- Resolved caller issues quickly and thoroughly.
- Obtained client information by answering telephone calls.
- Used company software to input and process checks and authorize them for technicians.
- Worked with excell sheets
- Read contracts to see if customers had the coverage for an item in a home and autho the tech to complete the work
Sales Associate
FedEx Office Print & Ship Center
12.2019 - 10.2021
- Sold various products by explaining unique features and educating customers on proper application
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
- Recommended merchandise to customers based on needs and preferences
- Prepared cash deposits up to $[Amount] with zero discrepancies
- Processed orders through system and coordinated product deliveries
- Helped people fax there papers
- Spent plenty of time in Microsoft word and some time in excel
Retail Associate
Sam's Club
10.2016 - 08.2019
- Maintained clean sales floor and straightened and faced merchandise
- Answered questions about store policies and concerns to support positive customer experiences
- Inv
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
CSC-ATL
07.2015 - 06.2016
- Initiated
- Crowd control during the middle of football al games
- Professional Summary
- Skills
Education
Work History
High School Diploma - Computer Science
Brookwood High School
Snellville, GA2015
Skills
- Customer Satisfaction
- De-escalating Customers
- Sales
- Customer Account Management
- Explaining Benefits
- Customer Data Confidentiality
- Critical Thinking
- Tech Savvy
- Microsoft Excel
- Patient and Empathetic
- Teamwork and Collaboration
- Customer Service
- Adaptable to any work environment I put myself in
- HVAC and Plumbing Knowledge
- Positive energy to the work environment
- Quick learner
Timeline
Customer Service Representative
R.S. Andrews
10.2024 - Current
Bakery Team Lead
Kroger
05.2024 - 01.2025
Customer Service Representative
SmartPay
01.2023 - 04.2024
Authorized Agent
American Home Shield Corporation
10.2021 - 11.2022
Sales Associate
FedEx Office Print & Ship Center
12.2019 - 10.2021
Retail Associate
Sam's Club
10.2016 - 08.2019
CSC-ATL
07.2015 - 06.2016
Georgia State University
Work History
High School Diploma - Computer Science
Brookwood High School