Andrew Englishbee
Vernon,TX
Summary
Customer-oriented General Manager with 10 plus years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
11
11
years of professional experience
Work History
General Manager
Loves Travel Stop
04.2016 - 05.2018
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Operations Manager
Loves Travel Stop
06.2014 - 04.2016
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
Assistant
Walgreen's Pharmacy
05.2007 - 06.2014
- Greeted guests in with friendliness and professionalism.
- Assisted manager in all aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Monitored and ordered supplies and materials to keep office well stocked.
- Developed and implemented strategies to streamline office operations.
- Increased customer service success rates by quickly resolving issues.
Education
Associate of Arts - General Studies
Tarrant County College District
Skills
- Supply Chain Management
- Project Management
- Vendor Sourcing
- Customer Relationship Management
- P&L Management
- Workflow Planning
- Expense Control
- Loss Prevention
- Business Development
Timeline
General Manager
Loves Travel Stop
04.2016 - 05.2018
Operations Manager
Loves Travel Stop
06.2014 - 04.2016
Assistant
Walgreen's Pharmacy
05.2007 - 06.2014
Associate of Arts - General Studies
Tarrant County College District