Andrew Erwin
Newport,KY
Summary
Proven leader with extensive experience in team management and customer engagement, notably at Skyline Chili. Excelled in staff development, enhancing operational efficiency, and implementing feedback-driven improvements. Skilled in ServeSafe food management and adept at conflict resolution, significantly reducing staff turnover and elevating guest satisfaction.
Overview
13
13
years of professional experience
Work History
Restaurant Manager
Skyline Chili
Highland Heights, KY
02.2016 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Fostered positive work environment, leading to decrease in staff turnover.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
All Round General Laborer
DDWEATE Property Services
Cincinnati, OH
03.2012 - 01.2016
- Collaborated with other skilled laborers on complex tasks, resulting in efficient problem-solving and timely project progression.
- Increased productivity by effectively operating various power tools and heavy machinery for diverse tasks.
- Contributed to overall site cleanliness, maintaining an organized workspace that minimized hazards and facilitated efficient operations.
- Maintained a safe work environment with consistent adherence to safety protocols and proper use of personal protective equipment.
- Performed routine maintenance on tools and equipment, ensuring optimal functionality for uninterrupted workflow during projects.
- Reduced material waste by accurately measuring, cutting, and assembling building materials according to specifications.
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Assisted with successful, time-sensitive renovations of various structures.
- Mixed and poured concrete for variety of projects.
- Used variety of hand and power tools to complete tasks.
- Installed drywall, siding and other structural components.
- Worked on sites, installing roofs and other exterior components.
- Helped with door and window installations.
Education
Diploma -
Newport High School
Newport, KY07.2014
Skills
- Team Management
- Inventory control and record keeping
- Customer Engagement
- Staff Management
- Food Service Background
- Adaptable
- Supervisory skills
- Conflict resolution techniques
- Trained in performance and wage reviews
- Problem-Solving
- Reliable and Responsible
- Training and Onboarding
- Money Handling
- ServeSafe Manager
- ServSafe Food Manager
Timeline
Restaurant Manager
Skyline Chili
02.2016 - Current
All Round General Laborer
DDWEATE Property Services
03.2012 - 01.2016
Diploma -
Newport High School
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