Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andrew Escamilla

Vallejo,Ca

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

20
20
years of professional experience

Work History

Call Center Customer Service Specialist

Asurion Insurance Services
02.2022 - Current
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Consulted with customers regarding needs and addressed concerns.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Managed high-volume of inbound and outbound customer calls.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Helped clients navigate online systems within established frameworks to obtain services.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Implemented additional services to maintain exceptional client service ratings.
  • Audited customer account information to identify issues and develop solutions.
  • Processed customer account changes with proprietary software.
  • Pursued networking opportunities to advance client relations skills and enhance customer satisfaction.
  • Assisted 100+ callers per week in fast-paced environment.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Used available resources to provide efficient and accurate solutions for customer service requests.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Built sustainable relationships and engaged customers by going extra mile.
  • Seized opportunities to upsell products, maximizing revenue.

Appliance Repair Technician

Asurion Insurance Services
08.2021 - 01.2022
  • Removed, disassembled and fixed appliance parts.
  • Disassembled broken and defective equipment to facilitate repairs.
  • Ordered supplies, tools and equipment to complete repairs.
  • Tested appliance parts with hand instruments.
  • Analyzed schematic drawings, product manuals and troubleshooting guides to diagnose and repair problems.
  • Conducted circuit tests to locate shorts and grounds.
  • Instructed customers on how to properly operate, care for and configure appliances.
  • Recommended replacement parts and routine maintenance.
  • Repaired and serviced kitchen and laundry room appliances.
  • Tested appliance operation following installation to make adjustments for optimal performance.
  • Presented and explained estimates to property owner or landlord.
  • Maintained part inventory for on-site installation, maintenance and repair of appliances.
  • Measured and cut pipe to connect feeder lines and equipment to appliances.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.

Service Technician Supervisor

Asurion Wireless Insurance
05.2017 - 08.2021
  • Communicated with clients for outstanding customer service and to increase repeat business.
  • Trained new team members on service processes to increase productivity.
  • Traveled to customer locations to complete work for pre-set appointments.
  • Conducted service appointments to diagnose and fix problems.
  • Examined previously completed work for accuracy.
  • Set up and operated mechanical and manual tools and equipment.
  • Implemented troubleshooting tactics to identify causes of poor machine performance.
  • Completed documentation promptly, enabling service requests to be properly recorded and tracked.
  • Maintained certifications and completed training on systems and components.
  • Logged services performed in service ticket system.
  • Reconditioned and repaired machine systems and components to return to operation.
  • Tracked inventory used and notified supervisor about re-ordering needs.
  • Followed established safety rules, OSHA guidelines and company safety policies and procedures.
  • Prepared job assignment reports and forms for accountability and traceability.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Established and enforced procedures and work standards, promoting team performance and safety.
  • Monitored project progress to enforce adherence to deadlines and quality standards.
  • Delegated daily landscaping tasks for installations, repairs and regular maintenance.
  • Recruited and hired workers, in addition to supervising and monitoring daily performance.
  • Reviewed contracts and project requirements to determine service, equipment and personnel needs.
  • Oversaw supply and tool inventory and replenished supplies, liaising with vendors to obtain cost-effective pricing.
  • Communicated with current and prospective customers regarding services and pricing.

Senior Lead Technician

Wireless worlds llc
04.2012 - 03.2017
  • Managed closing duties including restocking items. Collaborated with other team members on special products and accessories, full service and repair
  • Delivered exceptional service by greeting and serving customers in a timely friendly manner. Fielded an average of 15 customer service calls per day
  • Fielded an average of 15 customer service & repair devices per day. Handling and distributed all incoming and outgoing emails
  • Followed safety practices to safeguard against injury and damage to property.
  • Troubleshot systems and equipment and ran tests to make effective recommendations.
  • Managed quality control and maintained high level of customer satisfaction.
  • Troubleshot systems to determine appropriate resolution for reported problems with usage.
  • Participated in training to maintain technical expertise and proficiency on applicable equipment.
  • Disassembled and repaired damaged sections and fabricated replacements.
  • Operated various diagnostic tools to determine repair plans.
  • Adhered to applicable regulations, policies and procedures for health, safety and environmental compliance.
  • Managed workflow and productivity of lower-level technicians to keep projects on task.
  • Adjusted or modified equipment to enhance equipment performance or to respond to customer requests.
  • Inspected and validated repairs before delivery.
  • Maintained test equipment to safety standards to drive process integrity and data validity.
  • Utilized hand tools and epoxy to safely splice cables.
  • Restored product condition using proven techniques.
  • Updated logs and job reports for completed and pending service calls at shift end.
  • Trained customers on proper operation, maintenance, and safety of newly installed equipment.
  • Examined complaints, suggested improved methodologies and recommended system enhancements to promote positive customer service experience.
  • Contacted customers prior to date of scheduled installation to verify appointment.
  • Delivered on-the-job training and development initiatives to new hires and contractors.
  • Communicated directly with equipment vendors for defective parts return.
  • Negotiated with vendors and suppliers to source replacement parts.
  • Managed and trained 6 service and repair technicians
  • Increased service and repair center revenue by over 1000% within 5 years.

Technician

American Wireless
03.2011 - 03.2012
  • Collaborated with other team members on special projects for service and repair for big companies such as Cal-Trans. Fielded an average of 20 customer service and repair and calling customers for replacements and device status
  • Service and repair, triage, parts replacements, paperwork, service swaps, network resets, ordering, shipping , receiving
  • Bill pay
  • Sales
  • Troubleshot systems and equipment and ran tests to make effective recommendations.
  • Followed safety practices to safeguard against injury and damage to property.
  • Managed quality control and maintained high level of customer satisfaction.
  • Participated in training to maintain technical expertise and proficiency on applicable equipment.
  • Troubleshot systems to determine appropriate resolution for reported problems with usage.
  • Disassembled and repaired damaged sections and fabricated replacements.
  • Operated various diagnostic tools to determine repair plans.
  • Adhered to applicable regulations, policies and procedures for health, safety and environmental compliance.
  • Adjusted or modified equipment to enhance equipment performance or to respond to customer requests.
  • Used bolts, rivets and screws to fasten parts.
  • Managed workflow and productivity of lower-level technicians to keep projects on task.
  • Inspected and validated repairs before delivery.
  • Maintained test equipment to safety standards to drive process integrity and data validity.
  • Utilized hand tools and epoxy to safely splice cables.
  • Restored product condition using proven techniques.
  • Updated logs and job reports for completed and pending service calls at shift end.
  • Trained customers on proper operation, maintenance, and safety of newly installed equipment.
  • Examined complaints, suggested improved methodologies and recommended system enhancements to promote positive customer service experience.
  • Contacted customers prior to date of scheduled installation to verify appointment.
  • Delivered on-the-job training and development initiatives to new hires and contractors.

Sales Associate

Enterprise Wireless Solutions
08.2008 - 03.2011
  • Helped customers find specific products, answered questions and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products and services information.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Collected payments and provided accurate change.
  • Worked with fellow sales team members to achieve group targets.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Developed trusting relationships with customers by making personal connections.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Assessed customer needs to provide assistance and information on product features.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Used technology resources to assist customers in locating and selecting items.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Adhered to company initiatives and achieved established goals.
  • Increased purchase amounts by cross-selling with similar products.
  • Reviewed files, recordings and other documents to obtain information to respond to requests.
  • Obtained signatures for financial documents and internal and external invoices.

Night Manager

Wingstop
10.2007 - 09.2008
  • Expediting food products, customer service, directing cooks and registers to get product out in a timely fashion
  • Cleaning, inventory, orders, scheduling, register and safe count.
  • Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.
  • Communicated with management via email or phone message to report issues needing attention.
  • Established friendly relationships with regular guests, members and residents.
  • Secured building and walked grounds, fostering health and safety of employees and guests.
  • Responded promptly to guest requests to achieve customer satisfaction.
  • Oversaw general upkeep of public areas and restrooms.
  • Oversaw night audit function and preparation of daily financial reports.
  • Promoted teamwork and quality service through communication and coordination with other departments.
  • Provided information services to guests regarding promotions, pricing and reservations.
  • Scheduled cleaning and maintenance for rooms and equipment.
  • Maintained and enforced procedures for security of monies, credit and financial transactions and guest security.
  • Stocked shelves and racks and placed mannequins in key areas to attract customers to store.
  • Implemented training to improve knowledge base of staff and used cross-training methods to maintain productivity during employee absences.
  • Conducted routine inspections of front office and public areas, taking immediate actions to correct deficiencies.
  • Advised management of staffing levels and team member performance to facilitate labor.
  • Hired, trained and developed staff, evaluating performance and progress to fulfill nightly operations.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Recruited and trained new employees to meet job requirements.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Analyzed business performance data and forecasted business results for upper management.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Produced thorough, accurate and timely reports of project activities.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.

Direct Sales

Comcast/ momentivation
05.2007 - 09.2007
  • Direct door to door sales for home phone televisions and internet
  • Fielded an average of 20 customer service calls per day. Handeling and distributed all incoming and outgoing services to customers .Managed and trained 4 employees in the sales department.
  • Pursued new accounts through lead generation, cold calling and advertising referrals.
  • Visited potential and current customers at personal and business locations to promote products.
  • Wrote sales proposals, set up contracts and finalized deals.
  • Discussed service levels with customers and potential upgrades.
  • Demonstrated product features to align with customer needs.
  • Leveraged expert sales and relationship-building abilities to exceed sales quota by 10%.
  • Sold products and services in field for Comcast company.
  • Listened to customer needs to identify and recommend best products and services.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Identified customer needs by asking questions and advising on best solutions.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.
  • Greeted and assisted customers to foster positive experiences.
  • Operated register, handled cash and processed credit card transactions.
  • Recruited, hired and trained new hires to optimize profitability.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Produced sales documents, finalized deals and filed records.
  • Recognized security risks to properly handle situations.
  • Reduced process lags by training employees on best practices and protocols.

Kitchen Manager

Applebee's Neighborhood Grill & Bar
02.2007 - 06.2007
  • Trained employees on cooking techniques, safety standards and performance strategies.
  • Oversaw meal preparation and monitored food handling to encourage safety.
  • Kept kitchen equipment properly functioning by following manufacturer's operating instructions and educating staff on proper use.
  • Motivated kitchen staff by establishing goals to increase productivity and quality.
  • Utilized various preparation and cooking methods to create menu items in accordance with recipes.
  • Planned kitchen staff schedules to maximize coverage and encourage collaboration.
  • Maximized team performance by training new employees on proper food handling and restaurant protocols.
  • Implemented surface and equipment schedules and standards to maintain clean, neat and sanitized kitchen.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Interviewed, hired and supervised back of house staff to clean tables, remove dishes, take food to tables and assist servers and bartenders.
  • Used learning tools and programs to develop and maintain knowledge of food products, promotions and sales functions.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Trained new employees to perform duties.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Delegated work to staff, setting priorities and goals.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Distributed food to service staff for prompt delivery to customers.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Explained goals and expectations required of trainees.
  • Assisted staff by serving food and beverages or bussing tables.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.

Chef/Bartender/Manager

Burners BBQ
03.2006 - 02.2007
  • Managed closing duties, including restocking items and reconciliation of the cash drawer
  • Ordering products and merchandise and inventory .Scheduling 5 employees on a weekly basis
  • Created and cooked entire menu for Restaurant.Collaborated with other team members on special events including parades and sporting events. Delivered exceptional service by greeting and serving customers in a timely and friendly manner
  • Food beverage and hospitality
  • Increased sales by 80% over 1 year
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Recruited and hired qualified candidates to fill open positions.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Entered time and attendance logs in preparation for payroll.
  • Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
  • Maintained adequate staffing to meet objectives within budget.
  • Determined marketing strategies by reviewing operating and financial statements and departmental sales records.

Shipping and Receiving Operator

Nady Systems inc
09.2005 - 04.2006
  • Managed closing duties , including restocking items and outgoing shipments .Shipping and receiving sound system equipment
  • Loading and unloading trucks. Warehouse inventory count. Truck driving delivery. Fork lift oporator. Fielded an average of 100 customer shipments per day.
  • Compared and verified identifying information of outgoing shipments.
  • Inspected and recorded incoming and outgoing orders for count, damage and dates.
  • Delivered or routed materials to departments using handtruck, conveyor or sorting bins.
  • Requisitioned and stored shipping materials and supplies to maintain inventory of stock.
  • Operated lift and hand trucks to transfer materials to and from target areas.
  • Packed, sealed or affixed postage to prepare materials for shipping.
  • Scheduled large shipments and planned logistics to reserve sufficient storage space for incoming items.
  • Recorded shipment data for reporting, accounting or recordkeeping purposes.
  • Computed shipping, storage or demurrage charges using computer or price list.
  • Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
  • Examined shipment contents and compare with manifests, invoices or orders to verify accuracy.
  • Determined shipping methods, routes or rates for materials to be shipped.
  • Used vendor knowledge to determine shipping procedures, routes and rates.
  • Weighed mail to determine correct postage.

Assistant Manager

Fosters freeze
05.2004 - 08.2005
  • Collaborated with other team members on special projects and events car shows and Parades
  • Delivered exceptional service by greeting and serving customers in a timely and friendly matter. Fielded an average of 100 customers per day food and ice cream
  • Managed 10 employees in Napa location. Managed closing duties, including restocking items and reconciliation of the cash drawers
  • Scheduling of staff and ordering products. Helped remodel store location to 50's style.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Delegated daily tasks to team members to optimize group productivity.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Completed inventory audits to identify losses and project demand.
  • Delegated tasks to team members based upon skill level and to achieve organizational goals.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Assisted with developing and implementing marketing strategies to improve sales and profitability.
  • Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.
  • Recruited and trained new employees to meet job requirements.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Assigned work and monitored performance of project personnel.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Produced thorough, accurate and timely reports of project activities.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Analyzed business performance data and forecasted business results for upper management.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Proposed or approved modifications to project plans.

Line Cook

Fosters Freeze
10.2003 - 05.2004
  • Register drive thru
  • Fosters freeze, Collaborated with other team members on special projects and events , car shows
  • Managed closing duties
  • Cooked multiple orders simultaneously during busy periods.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
  • Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.
  • Kept stations stocked and ready for use to maximize productivity.
  • Operated fryers and grills according to instructions to maintain safety and food quality.
  • Set up workstations with needed ingredients, utensils and cooking equipment.
  • Maintained hygienic kitchen with regular mopping, disinfecting workspace and washing utensils and glassware.
  • Followed proper food handling methods and maintained correct temperature of food products.
  • Followed proper food handling methods and maintained correct food temperature for high scores on health inspections.
  • Cleaned cooking and refrigeration equipment to sanitize and prevent food-borne illness.
  • Retained consistent quality and high accuracy when preparing identical dishes every day.
  • Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
  • Grilled and deep fried various foods from meats to potatoes.

  • Set up and performed initial prep work for soups, sauces and salads.
  • Adhered to portion controls and presentation specifications.
  • Washed and peeled ingredients to prepare for different meals and recipes.
  • Mentored and trained staff by teaching cooking skills and kitchen maintenance, improving overall quality and performance.
  • Assisted in preparation of menu items ranging from burgers to sandwiches.
  • Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.
  • Carried pans and trays of food to and from work stations, stove and refrigerator.
  • Prepped garnishes to reduce wait times during lunch and dinner rush.

General Maintenance Worker

Dailey Enterprises
06.2003 - 08.2003
  • I worked both construction jobs at the same time depending on what sight needed work and maintenance.
  • Operated hand tools and power tools to make minor maintenance repairs and maintain grounds and walks.
  • Completed documents and work requests according to company standards.
  • Maintained clear and safe workspace areas to meet OSHA standards.
  • Followed correct procedures for handling, transporting and disposing of new and recycled materials.
  • Performed continuous evaluations of building systems and oversaw preventive maintenance.
  • Inspected building systems and components to assess performance and identify faults.
  • Diagnosed equipment malfunctions and performed repairs to restore equipment and maintain uptime.
  • Assessed system operations to identify potential areas requiring maintenance services.
  • Diagnosed and repaired mechanical issues according to industry standards.
  • Drafted and completed daily, weekly and monthly checklist for building equipment maintenance.
  • Read blueprints and specifications to determine best methods to approach maintenance projects.
  • Read work orders or received instructions from supervisors or homeowners to determine work requirements.
  • Identified problems during daily work inspections and addressed concerns.
  • Maintained compliance with internal and regulatory safety standards.
  • Notified management about necessary repairs or professional service needs for building operating systems.
  • Repaired minor carpentry, electrical and plumbing issues to return equipment to functionality.
  • Collaborated with team members to assess equipment performance needs.
  • Cleaned vents and replaced filters to verify proper air flow.
  • Inspected heating, ventilation and air-conditioning systems for efficiency to help maintain good indoor air quality.

General Construction Laborer

D&E Construction
04.2003 - 08.2003
  • I learned the housing development and construction industry from the ground up.From laying foundation inspection to the final building run threw including, Framing, sheetrock, AC/Heating duct, Sprinklers, Bathroom fixtures, Cabinets ,Tile laying
  • Construction and maintenance
  • Used drills and other power tools safely to complete job tasks.
  • Loaded materials, equipment and tools onto trucks and secured for transport to job sites.
  • Loaded trucks with materials and tools in preparation for transport to job locations.
  • Maintained orderly work environment by removing trash and sweeping up debris.
  • Reviewed blueprints and drawings to better understand project specifications before beginning new assignments.
  • Applied caulking materials to windows and doors to seal against water and air.
  • Identified safety issues and immediately notified foreman for remediation action.
  • Assembled and secured ladders and scaffolding on job sites.
  • Used trowels to spread and smooth freshly poured concrete for patios and sidewalks.
  • Dug trenches using backhoes to prepare ground for construction projects.
  • Directed traffic around construction areas and obstacles to keep road crews safe.
  • Resolved equipment issues through basic troubleshooting and escalated critical problems to site manager.
  • Assisted roofers with repair work, including nailing insulation and shingles and pouring asphalt.
  • Directed traffic in work zones during road resurfacing and pothole patching to prevent accidents and worker injuries.
  • Installed green structural components to make buildings more energy-efficient.
  • Assessed malfunctioning equipment and repaired parts to keep machinery operational.
  • Maintained clean, safe working environment by removing debris from job site prior to shift completion.
  • Met company and OSHA safety guidelines for work site operations to minimize worker risk.
  • Collected and removed debris from work sites to maintain team productivity and minimize safety hazards.
  • Installed structures or fixtures using hand or power tools per plan drawings.
  • Assisted electrical, plumbing and carpentry teams by completing basic and semi-skilled work.
  • Used picks and shovels to dig, spread and level dirt and gravel.
  • Used laser measuring tools to calculate lengths, widths and heights.
  • Used wheelbarrow to move debris and material to designated areas on jobsite.
  • Logged inventory to track supply counts, organize equipment and gather important materials.
  • Built and disassembled scaffolds, bracing and barricades to assist in vertical construction activities.
  • Used trowels and floats to smooth and finish freshly poured cement or concrete.
  • Signaled operators of construction equipment to facilitate alignment, movement and adjustment of machinery.
  • Read plans, instructions or specifications to determine work activities.
  • Performed lock-out-tag-out procedures on equipment prior to service work to promote workplace safety.
  • Operated overhead lifts to move heavy and bulky work materials.
  • Utilized two-way radios and hand signals to coordinate communication between equipment operators.
  • Controlled traffic to protect work site integrity, crew safety and general public welfare.

Education

Asurion Major Appliance Repair
Nashville, TN
10.2021

Asurion Apex certification training 2017 - 2017 Sprint service and repair training/ star training Sprint service and repair technicians certification -

01.2016

ABC Bartending Mixology certification -

Jessie bethel high school
01.2004

Ged -

Vallejo Adult School
Vallejo, CA
01.2002

Skills

  • Service and repair technician
  • General construction
  • General maintenance
  • Mixologist / Bartender
  • Food / beverage hospitality industry
  • Cook/ Chef
  • General scooter/ moped mechanic
  • Shipping/ Receiving
  • Inventory audits/ Product Ordering
  • Computer savvy
  • Fork lift / Delivery truck
  • Management
  • Sales
  • Telecommunication
  • Work Planning and Prioritization
  • Customer Service
  • Problem-Solving
  • Power Tools and Equipment
  • Routine Inspections
  • Heavy Lifting
  • Documentation and Reporting
  • Attention to Detail
  • Preventative Maintenance
  • File and Record Maintenance
  • Troubleshooting and Diagnosis
  • Verbal and Written Communication
  • Complex Repairs
  • Mechanical Aptitude
  • Maintenance and Repair
  • Health and Safety Regulations
  • Equipment Repair
  • System Tests
  • Deadline Compliance
  • Multitasking and Organization
  • Information Tracking
  • Issue Resolution
  • Blueprint Reading
  • Tech-Savvy
  • Customer Interaction
  • Program Support
  • Relationship Building
  • Product Inspections
  • Works Well Under Pressure
  • Quality Control
  • Minor Carpentry
  • Document Preparation
  • Equipment Maintenance
  • General Plumbing
  • OSHA Compliance
  • Operation Monitoring
  • Smart Devices / Tablets
  • Call Center Operations
  • Account Management
  • Membership Renewals
  • Issue and Complaint Resolution
  • Calm and Professional Under Pressure
  • Data Entry
  • CRM Software
  • Multitasking and Prioritization
  • Call Documentation
  • Building Customer Trust and Loyalty
  • Understanding Customer Needs
  • Customer Retention Strategies
  • Order and Refund Processing
  • Upselling Products and Services
  • POS Systems and Ordering Platforms
  • Upbeat and Positive Personality
  • Customer Data Confidentiality
  • 40 wpm Typing Speed
  • Courteous with Strong Service Mindset
  • Responding to Difficult Customers
  • Efficient and Detail-Oriented
  • De-escalation Techniques
  • Creative Problem Solving
  • Transaction Processing
  • Customer Account Management
  • Data Entry and Maintenance
  • Training and Development
  • Payment Processing
  • Customer Support
  • Inventory Management
  • Billing Adjustments and Refunds
  • Multi-Line Phone Systems
  • Inter-Department Collaboration
  • Excellent Attention to Detail
  • Process Improvement
  • Proficiency in Microsoft Office and G Suite
  • Regulatory Compliance
  • Teamwork and Collaboration
  • Business Development
  • Product Recommendations
  • Team-Oriented and Cooperative
  • Promoting Brand and Company Identity
  • Work Prioritization
  • Sales Quota Achievement
  • Proactive Self-Starter
  • Call Volume and Quality Metrics
  • Cultural Awareness and Sensitivity
  • Sales Report Generation
  • Patient and Empathetic
  • Membership Inquiries and Renewals
  • Time Management
  • Invoice Preparation and Processing
  • Merchandise Orders and Exchanges
  • Computer Proficiency
  • Sales and Upselling
  • Microsoft Exchange
  • Strong Analytical and Problem Solving Skills
  • Document and Records Management
  • Administrative and Office Support
  • Salesforce CRM
  • Microsoft Office
  • Policies and Procedures Adherence
  • First-Tier Technical Support
  • LiveChat Messaging
  • Remote Office Availability
  • Refunds and Returns Management
  • Complex Product Knowledge
  • Computer Skills
  • Inbound and Outbound Calling
  • Establishing and Maintaining Customer Relationships

Timeline

Call Center Customer Service Specialist

Asurion Insurance Services
02.2022 - Current

Appliance Repair Technician

Asurion Insurance Services
08.2021 - 01.2022

Service Technician Supervisor

Asurion Wireless Insurance
05.2017 - 08.2021

Senior Lead Technician

Wireless worlds llc
04.2012 - 03.2017

Technician

American Wireless
03.2011 - 03.2012

Sales Associate

Enterprise Wireless Solutions
08.2008 - 03.2011

Night Manager

Wingstop
10.2007 - 09.2008

Direct Sales

Comcast/ momentivation
05.2007 - 09.2007

Kitchen Manager

Applebee's Neighborhood Grill & Bar
02.2007 - 06.2007

Chef/Bartender/Manager

Burners BBQ
03.2006 - 02.2007

Shipping and Receiving Operator

Nady Systems inc
09.2005 - 04.2006

Assistant Manager

Fosters freeze
05.2004 - 08.2005

Line Cook

Fosters Freeze
10.2003 - 05.2004

General Maintenance Worker

Dailey Enterprises
06.2003 - 08.2003

General Construction Laborer

D&E Construction
04.2003 - 08.2003

Asurion Major Appliance Repair

Asurion Apex certification training 2017 - 2017 Sprint service and repair training/ star training Sprint service and repair technicians certification -

ABC Bartending Mixology certification -

Jessie bethel high school

Ged -

Vallejo Adult School

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