Andrew Esparza
Phoenix,AZ
Summary
To build on current leadership skills by applying hospitality experiences and skills to a team driven work environment.
Overview
13
13
years of professional experience
Work History
District Mentor
Cafe Zupas
05.2022 - Current
- Manages field operations in multi-unit leadership position over 3 locations.
- Increase catering revenue by 50% by marketing and ensuring guest satisfaction
- Maintains company culture and team morale, reduce turn over from 200% to 60% within the year
- Manage day to day operation while also working towards long term business goals utilizing the 4 disciplines of execution
- Hire, develop, and train the team and provide paths for growth within the company, new store opening planning and leadership planning, develop two store managers, 5 assistant manager, while helping in the development of my peer who is training to be a district mentor
- Serve as role model for mentees by demonstrating strong values and ethical standards.
- Lead by example through effective coaching, motivating and reinforcing the company's operating principles and core values
- Oversee successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Collaborate with senior management to develop and execute long-term corporate goals and objectives.
- Mentor and coach team members to foster productive and engaging work environment.
- Analyze customer feedback and identified areas for improvement to drive business success.
Senior General Manager
Shake Shack
07.2019 - 04.2022
- Multi-unit leader over Santa Monica and Hollywood, achieving revenue between 80-130K per restaurant
- Planned and assigned workload by delegating tasks and directing team members.
- Maintained quality through training and coaching during daily activities.
- Supervised employees for exceptional store operations, customer retention and positive brand experiences.
- Built and motivated stellar teams using sound judgment and decision-making, resulting in minimal turnover and superior performance.
- Controlled and enforced standard operating procedures, security and compliance with laws and system management.
- Collaborated with management to reduce waste and expenses, while optimizing profitability responsibly.
Area Manager
Chipotle Mexican Grill
10.2010 - 07.2019
- Built bench of great managers
- Created people development plans to prepare for future growth within the patch and sub-region and be at model in each restaurant
- Protected the integrity of training systems
- Ensured integrity of Chipotle's training practices are being executed in each restaurant
- Ensured confidence of each management position
- Performed progressive validations throughout each manager's training
- Promoted only those managers who are willing and able to succeed in their new role
- Promoted 8 General managers, 7 assistant managers, and 30 service managers
- Validated the standards and systems in each restaurant
- Conducted food safety audits and operation audits at the assigned cadence
- Worked in the restaurant during lunch, dinner and weekends of each week
- Ensured staffing, scheduling, and training systems are in place on every visit
- Ensured the teams are delivering a safe food environment and an excellent guest experience
- Provided timely, and honest feedback to both MOD and GM
- Ensured employees understand what the correct standard is, and why it is so important
- Created systematic plan with GM's to improve the standard
- Recognized and appreciated progress from visit to visit
- Achieved annual sales plan and cash flow
- Reviewed all weekly and monthly reports to understand profitability of restaurants and accuracy of reported numbers
- Conducted monthly business reviews with each GM to ensure accountability to the plan
- Adjusted strategy as needed throughout the year to attain the plan
Education
High School Diploma -
San Gabriel Academy
San Gabriel, CA06.2006
Skills
- Business Planning
- Strategic Planning
- Business Administration
- Staff Management
- Customer Service
- Sales Reporting
- Organizational Analysis
- Judgment and Decision-Making
- Team Development
Timeline
District Mentor
Cafe Zupas
05.2022 - Current
Senior General Manager
Shake Shack
07.2019 - 04.2022
Area Manager
Chipotle Mexican Grill
10.2010 - 07.2019
High School Diploma -
San Gabriel Academy