Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic
Andrew Espino

Andrew Espino

9502 Windermere Park Circle,FL

Summary

Motivated Shift Leader dedicated to implementing new initiatives, fostering a workplace culture aligned with organizational values. Skilled in compassionate leadership, consistently driving team members to surpass objectives. Adept trainer and collaborative problem-solver with extensive front-line experience. Resourceful in balancing customer satisfaction, company goals, and employee needs.

Overview

8
8
years of professional experience

Work History

Shift Supervisor

Starbucks
Brandon, FL
08.2021 - Current
  • Conducted weekly inventory of supplies, equipment, and food items.
  • Managed and supervised partners on a daily basis to ensure compliance with established standards in place.
  • Maintained close collaboration with baristas, optimizing task execution and fast customer service
  • Assigned tasks to team members based on their strengths and skill sets.
  • Resolved customer complaints in a timely manner.
  • Communicated clearly with employees regarding job duties, expectations, and policies.
  • Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
  • Served as a role model for other employees by demonstrating professional behavior at all times.
  • Enforced company policies fairly while maintaining an open door policy for staff concerns.
  • Completed opening and closing duties to facilitate business operations.
  • Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
  • Adhered to company policies regarding break times for employees.
  • Provided support during peak hours by running drinks or helping out on the register.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.

Bartender

Fuzzy's Taco Shop
Riverview, FL
01.2023 - 09.2024
  • Greeted customers and provided excellent customer service.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Provided drink suggestions to customers based on their preferences.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Developed good working relationships with fellow employees through effective communication.

Server/Bartender

Applebee's
Brandon, FL
05.2020 - 03.2023
  • Assisted in training new servers.
  • Prepared drinks according to standard recipes.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Showcased excellence in handling various duties such as cooking on the line, serving customers, managing reservations as a host and assisting with car-side orders.
  • Acquired comprehensive knowledge of all stations to provide efficient support and assistance
  • Demonstrated exceptional reliability while consistently providing outstanding customer service
  • Consistently assigned larger tables due to reputation for efficient and attentive service

Operations Supervisor

Steak N Shake
Brandon, FL
12.2017 - 03.2021
  • Worked various shifts, including mornings, afternoons, and overnights. Took charge of running shifts, utilizing my multitasking abilities. Consistently provided assistance wherever needed, with a proactive approach.
  • Experienced in providing reliable support to colleagues and demonstrated ability to handle any station with efficiency.
  • Proven track record of effective leadership.
  • Identified areas of improvement and developed strategies to increase efficiency.
  • Ensured compliance with all safety regulations in the workplace.
  • Developed strong relationships with customers through excellent customer service practices.
  • Trained, mentored and motivated employees to maximize team productivity.
  • Engaged employees to create safe, energetic work environment through feedback and recognition.

Crew Member

Wendy's
Valrico, FL
09.2016 - 12.2016
  • Performed cooking duties, operated the line, and maintained cleanliness.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.

Education

Some College (No Degree) - Business

Arizona State University
Tempe, AZ

Skills

  • Crew Member
  • Fast Food
  • Food Service
  • Shift Lead
  • Cash Handling
  • Food Handling
  • Food Safety
  • Kitchen Experience
  • POS
  • Cooking
  • Food Preparation
  • Inventory Control
  • Supervising Experience
  • Food Production
  • Management
  • Bartending
  • Host/Hostess
  • Serving Experience
  • Upselling
  • Barista Experience
  • Coffee Experience
  • Busser
  • Restaurant Management
  • Restaurant Experience
  • Serving
  • Guest services
  • Food handling
  • Barista experience
  • Restaurant experience
  • Cash handling
  • Shift management
  • Customer service
  • Supervising experience
  • Cash register
  • Communication skills
  • Customer-Oriented
  • Conflict resolution techniques
  • Schedule oversight
  • Sales monitoring
  • Labor and food cost control
  • Staff Motivation
  • Cash handling ability

Accomplishments

  • At Starbucks I've received multiple Partner of the quarter awards. For going above and beyond, Bringing Starbucks missions and values to life. Also creating a warm and welcoming environment for partners.

References

References available upon request.

Timeline

Bartender

Fuzzy's Taco Shop
01.2023 - 09.2024

Shift Supervisor

Starbucks
08.2021 - Current

Server/Bartender

Applebee's
05.2020 - 03.2023

Operations Supervisor

Steak N Shake
12.2017 - 03.2021

Crew Member

Wendy's
09.2016 - 12.2016

Some College (No Degree) - Business

Arizona State University

Similar Profiles

CREATE PROFILE
Andrew Espino