Andrew Espinoza
San Diego,CA
Summary
Customer-focused professional with a proven track record of providing exceptional service in diverse roles, including customer support, barista, and concierge positions. Adept at managing high-pressure situations, resolving customer concerns, and ensuring guest satisfaction through personalized attention and problem-solving. Skilled in handling a variety of communication channels, such as phone, chat, and email, with a strong ability to de-escalate conflicts while maintaining professionalism. Experienced in maintaining cleanliness, organization, and efficiency, whether in a fast-paced coffee shop or high-end hotel setting. Known for excellent product knowledge, effective multitasking, and the ability to create welcoming environments that encourage customer loyalty.
Overview
8
8
years of professional experience
Work History
Concierge
JW Marriott Hotel
Phoenix, AZ
02.2023 - Current
- Arranged special accommodations for guests to enhance visitor experiences.
- Directed incoming calls and messages to appropriate staff or residents.
- Recommended local area establishments or services to suit guest interests and plans.
- Maintained guest satisfaction and loyalty demonstrated through multiple online reviews.
- Provided personalized customer service to ensure satisfaction of guest's needs and expectations.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Arranged bottles and glasses behind bar to make attractive displays.
- Cleansed glasses with sanitizing solution after each use.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
- Poured wine, beer and cocktails for patrons.
Customer Service Representative
United Airlines
Phoenix, AZ
01.2022 - 10.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
Barista
Starbucks
Scottsdale, AZ
03.2022 - 01.2024
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Managed cash register and processed transactions with accuracy and integrity.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
Host
Din Tai Fung
Scottsdale, AZ
02.2026 - Current
Host
Yuma Bagel Co & Da Boyz italian cuisine
Yuma, AZ
05.2021 - 11.2021
Deli Clerk
Stater Brothers Markets
Oceanside, CA
07.2019 - 12.2020
Lifeguard
Legoland California Resort
Carlsbad, CA
03.2018 - 12.2020
Education
High School Diploma -
Oceanside High School
Oceanside, CA06.2020
Skills
- Calm Under Pressure
- Teamwork and Collaboration
- Strong Client Relations
- Upbeat and Positive Personality
- Verbal and Written Communication
- Detail-Oriented
- dedicated
- Great Multitasker
- Effective time management
- Upselling strategies
- Tourism knowledge
- Attention to detail
Languages
Spanish
Limited
Timeline
Host
Din Tai Fung
02.2026 - Current
Concierge
JW Marriott Hotel
02.2023 - Current
Barista
Starbucks
03.2022 - 01.2024
Customer Service Representative
United Airlines
01.2022 - 10.2022
Host
Yuma Bagel Co & Da Boyz italian cuisine
05.2021 - 11.2021
Deli Clerk
Stater Brothers Markets
07.2019 - 12.2020
Lifeguard
Legoland California Resort
03.2018 - 12.2020
High School Diploma -
Oceanside High School
Education and Training
other