Andrew Essilfie-Obeng
Teaneck,NJ
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts, and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
5
5
years of professional experience
Work History
Supervisor
Primark
East Rutherford, NJ
10.2022 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Devised and implemented processes and procedures to streamline operations.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Detail Supervisor
Essex Car Wash
Newark, NJ
09.2019 - 08.2022
- Researched and resolved sales discrepancies and cash overages and shortages.
- Supervised, hired, trained, scheduled and evaluated staff.
- Oversaw and coordinated staff member scheduling and performance.
- Participated in proactive team efforts to achieve departmental and company goals.
- Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Mentored new sales associates to contribute to store's positive culture.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Guest Advocate
Target
Hackensack, NJ
06.2020 - 06.2021
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Cross-trained and provided backup support for organizational leadership.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Maintained up-to-date knowledge of product and service changes.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Court Monitor
Urban Air
South Hackensack, NJ
05.2019 - 06.2020
- Kept games moving by maintaining game rules and managing game conflicts.
- Enforced gymnasium policies such as no foul language, taunting or poor sportsmanship to maintain respectful playing atmosphere.
- Inspected sporting equipment and examined participants to verify compliance with event and safety regulations.
- Inspected and prepared courts for play by adjusting backboards, checking condition of bleachers and verifying debris-free court surface.
- Provided clear instruction to activity and program participants to deliver fun and maintain safety.
- Kept athletic and games equipment and facilities organized and maintained.
- Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
Cashier
Walgreens
Hackensack, NJ
06.2018 - 08.2019
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Checked personal identifications during alcohol and tobacco sales.
- Performed cash, card and check transactions to complete customer purchases.
Education
Associate of Science - Engineering (Pre-Engineering)
Bergen Community College
Paramus, NJ05.2025
High School Diploma -
Teaneck High School
Teaneck, NJ06.2020
Skills
- Supervising Employees
- Key Performance Indicators (KPIs)
- Employee Coaching and Mentoring
- Staff Discipline
- Resolving Complaints
- Inventory Oversight
- Department Organization
- Policy Enforcement
- Scheduling and Coordinating
- Shrinkage Prevention
- Safe Work Methods
Timeline
Supervisor
Primark
10.2022 - Current
Guest Advocate
Target
06.2020 - 06.2021
Detail Supervisor
Essex Car Wash
09.2019 - 08.2022
Court Monitor
Urban Air
05.2019 - 06.2020
Cashier
Walgreens
06.2018 - 08.2019
Associate of Science - Engineering (Pre-Engineering)
Bergen Community College
High School Diploma -
Teaneck High School