Summary
Overview
Work History
Education
Skills
Timeline
Server

Taylor Whitis

Fort Myers,United States

Summary

Motivated and entertaining server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Talented when bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.

Overview

8
8
years of professional experience

Work History

Assistant Manager

Forever 21
01.2015 - 01.2017
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Monitored security and handled incidents calmly.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.

Server Trainer

Rathskeller
01.2017 - 01.2020
  • Trained new team members on restaurant procedures, menu items and performance strategies.
  • Taught servers to memorize menu ingredients and provide information on preparation methods.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Provided continuous evaluation and feedback to server employees.

Server

Landry's
11.2021 - 03.2023
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.

Assistant Store Manager

Lids
12.2019 - 03.2020
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.

Education

No Degree - Cosmetology

Paul Mitchell The School
Indianapolis

No Degree - Criminal Justice

University of Indianapolis
05.2018

High School Diploma -

Christel House Dors South
Indianapolis, IN
05.2014

Skills

  • Beverage preparation
  • Daily specials memorization
  • Guest seating arrangements
  • Dining area maintenance
  • Order accuracy
  • Menu memorization
  • Food and beverage pairings
  • High-volume dining
  • To-go order preparation
  • Bill computation
  • Guest relations management
  • Hospitality service expertise
  • Point of sale operation
  • Stocking and replenishing
  • Food sales and promotion

Timeline

Server

Landry's
11.2021 - 03.2023

Assistant Store Manager

Lids
12.2019 - 03.2020

Server Trainer

Rathskeller
01.2017 - 01.2020

Assistant Manager

Forever 21
01.2015 - 01.2017

No Degree - Cosmetology

Paul Mitchell The School

No Degree - Criminal Justice

University of Indianapolis

High School Diploma -

Christel House Dors South

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Taylor Whitis