Andrew Facio
Porterville,CA
Summary
Proven track record in enhancing customer loyalty and streamlining kitchen operations, as demonstrated at Porterville Unified School District. Specializes in cooking and customer service, adept at managing high-stress situations and ensuring food safety. Recognized for exceeding performance metrics and fostering teamwork, contributing to significant operational improvements.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Student Nutrition Services Cook
Porterville Unified School District
11.2022 - Current
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Contributed to positive guest experiences by accommodating special dietary needs and requests.
Customer Service Representative
AutoZone
05.2022 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Sandwich Shift Lead
Jimmy John's Gourmet Sandwiches
04.2020 - 11.2022
- Increased sales by promoting seasonal specials, upselling add-ons, and suggesting complementary menu items based on customer tastes.
- Ensured consistency across shifts through thorough communication with other shift leads, discussing operational improvements and sharing best practices for success.
- Fostered teamwork among employees by encouraging collaboration on tasks such as cleaning, restocking, and assisting in multiple areas of the store.
- Assisted management in recruiting efforts by conducting interviews, identifying potential candidates aligned with company values.
- Monitored food preparation processes to guarantee compliance with safety regulations and brand quality standards.
- Trained new employees on food preparation, safety standards, and company policies to maintain a high-performing team.
Pizza Maker
Dominos Pizza Inc.
07.2019 - 05.2021
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
- Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
Crew Member
McDonald's Restaurant
04.2018 - 07.2019
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Trained new team members on procedures, customer service, and sales techniques.
Education
High School Diploma -
Granite Hills High School
Porterville, CA08.2018
Skills
- Customer Service
- Cooking
- Cleaning and organization
- Sanitation
- Food plating and presentation
- Ingredients measuring
- Event Catering
- Special Diets Knowledge
- Pastry Making
- Safe Food Handling
- Kitchen equipment operation and maintenance
- Bulk Food Preparation
- ServSafe Certification
Certification
- ServSafe Food Handlers License: 09/2020 - 09/2025
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Student Nutrition Services Cook
Porterville Unified School District
11.2022 - Current
Customer Service Representative
AutoZone
05.2022 - 08.2024
Sandwich Shift Lead
Jimmy John's Gourmet Sandwiches
04.2020 - 11.2022
Pizza Maker
Dominos Pizza Inc.
07.2019 - 05.2021
Crew Member
McDonald's Restaurant
04.2018 - 07.2019
High School Diploma -
Granite Hills High School
- ServSafe Food Handlers License: 09/2020 - 09/2025
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