Andrew Fagg
Milton,DE
Summary
Accomplished and energetic "do it all" employee with a solid history of achievement in managing and customer service. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include completing and receiving orders, keeping staff on task and happy, and making sure customers are taken care of to the highest extent. Passionate and motivated, with a drive for excellence and success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
16
16
years of professional experience
Work History
Bartender/Assistant General Manager
Rehoboth Alehouse
07.2019 - Current
- Supported bartenders with essential tasks, resulting in more efficient bar operations.
- Utilized strong multitasking skills to efficiently manage multiple priorities during peak hours without sacrificing quality or service standards.
- Handled cash transactions accurately, maintaining proper accounting of sales figures.
- Stocked and maintained bar inventory, ensuring adequate supplies for busy shifts.
- Provided excellent customer service, addressing patron needs promptly and courteously.
- Gained extensive knowledge of liquor brands, wine varietals, beer styles, and mixers to provide knowledgeable recommendations for guests.
- Managed difficult situations diplomatically, resolving disputes between patrons when necessary.
- Increased repeat business by establishing rapport with regular customers through attentive service and personalized recommendations.
- Assisted in training new staff members on bar procedures and best practices, improving overall team performance.
- Contributed to a positive work environment by fostering teamwork among staff members during high-pressure shifts.
- Mastered various mixing techniques, ensuring consistent drink quality across all orders.
- Maintained a safe working atmosphere by adhering to strict sanitation guidelines throughout the bar area.
- Serve safe certified
- Have an understanding of dealing with outside vendors for ordering.
- Have lots of experience with planning and scheduling events/ reservations.
Manager
Zelky's Donut Rings
07.2018 - 05.2019
- Place and receive all orders for product
- Write the schedule
- Clean and organize
- Using 8+ years of customer service and sales experience selling a new business
- Safe Serv certified
- Cooking hot fresh donuts
- 5+ years experience in a kitchen
- Creator of recipes.
Chef
Jake's Seafood House
02.2016 - 09.2018
- Prep all food
- Write keep track and receive orders
- Leading the meal service with 8+ employees
- Reading tickets
- Assisted in creating recipes for dishes
- Cooking at multiple stations at one time
- (grill stove fryer etc.)
Bartender / server
Tokyo steak house
04.2016 - 06.2018
- Tend bar
- Serve tables drinks and food
- Tap kegs
- Pour drinks
- Customer service.
Manager
Touch of Italy Lewes DE
04.2012 - 06.2016
- Place orders
- Receive orders
- Communication with superintendents and contractors
- Driven f550 with a dump bed and towed a Trailer with heavy machinery
- (Bobcat, trench machine, backhoe.)
Sales
South Beach Fashion
04.2008 - 09.2012
- Customer service
- Printing designs for clothing
- Henna tattoos
- Airbrushing
- Cleaning.
Education
High School Diploma -
Cape Henlopen High School
Lewes, DE07.2017
Skills
- Proven leader
- Strong communication skills
- Experienced Customer service professional
- Organized
- Determined
- Willing to learn to succeed
- Team player
- Hard working
- Devoted
- Order Taking
- Alcohol Knowledge
- Product Promotion
- Efficient multitasking
- Supply Replenishment
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Computer Skills
- Clear Communication
- Team Leadership
- Safety awareness
- Food Safety
- Safe Food Handling
- Relationship Building
- Customer Relations
- Quality Control
- Wait Staff Support
- Ordering Procedures
- Beer Keg Replacement
Community Service
- Lions club, Milton, Milton, De, 10/2017, 05/2018
- Young life
- Toys for Appalachia
Timeline
Bartender/Assistant General Manager
Rehoboth Alehouse
07.2019 - Current
Manager
Zelky's Donut Rings
07.2018 - 05.2019
Bartender / server
Tokyo steak house
04.2016 - 06.2018
Chef
Jake's Seafood House
02.2016 - 09.2018
Manager
Touch of Italy Lewes DE
04.2012 - 06.2016
Sales
South Beach Fashion
04.2008 - 09.2012
High School Diploma -
Cape Henlopen High School