Andrew Farmer
Alexandria,VA
Summary
Sales professional with extensive experience in account and customer relationship management. Cultivates, nurtures and maintains long-term customer relationships to boost sales and grow brand visibility.
Overview
10
10
years of professional experience
Work History
Senior Account Manager
Merola Tile
09.2021 - Current
- Boosted client satisfaction by effectively managing and resolving account issues.
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Collaborated with marketing teams to develop targeted campaigns, increasing lead generation significantly.
- Increased sales revenue by identifying and pursuing new business opportunities.
- Provided valuable input during product development discussions, ensuring alignment with customer needs and expectations.
- Worked with customers to develop strategic business and account plans.
- Delivered sales presentations and pitches to clients, upper management and junior sales associates for demonstration.
- Contributed to annual revenue goals by selling new services and developing new accounts.
- Educated clients on new products or services to increase customer engagement with brand.
Sales and Project Manager - Residential and Commercial Properties
A&E Tile and Marble, LLC
11.2015 - 08.2021
- Responsible for increasing sales and revenue in and around the DC area
- Developed strategies to increase client base by ways of referral program and email campaigns
- Successful in increasing client base by over 30% from 2017-2019
- Raised net profits to the business by decreasing expenses and increasing sales
- Increased sales to break half million-dollar year
- Schedule, managed and recruited all sub-contractors
- Created a detailed work plan to insured materials were on-site prior to start date, made sure all contractors were in place to ensure successful completion of project
- Worked closely with customers with their expectations, timeframes, provided excellent customer service.
Project Coordinator-Residential and Commercial
IC Remodeling
08.2014 - 10.2015
- Monitored the projects production and provided status reports
- Worked with the design team on selection of materials for project
- Worked with contractors of installation of Vignettes/Displays in showroom.
Corporate Internship - Moe’s Southwest Grill
Focus Brand
01.2014 - 08.2014
- Responsible for driving sales, controlling costs and overall day to day operations
- Responsible for food and beverage sales during off-site catered events at the Verizon Amphitheatre
- Trained new employees during new store restaurant opening on East Coast
- Managed FOH/BOH operations, quality control, Inventory and customer satisfaction
- Certified Opening Trainer (COT).
Waiter/Bar back
Restaurant Cantina D’Italia
01.2011
- Delivered quality service with accuracy in a fast-paced environment
- Knowledge of over 100 food and beverage items
- Provided prompt courteous service, team player.
Education
Bachelor of Science Degree - Business/Hospitality Management
Indiana University of Pennsylvania
Indiana, PA12.2013
Atlanta Professional Bartending School
Atlanta, GAAccomplishments
- Grew the Virginia territory from four accounts to over one hundred accounts in two and a half years
- Increased sales over 300% in two years
- Raised revenue for A&E Tile to a 30% growth margin (2019)
- 2-year Director of Crew and Team Lead for the “Hospitality Professors Banquet-IUP”
- Team Present at Atlanta Conference for new franchise owners and their teams
- Excellent written and verbal communication skills; outstanding organization skill; self-motivated, punctual, and very detailed orientated.
Timeline
Senior Account Manager
Merola Tile
09.2021 - Current
Sales and Project Manager - Residential and Commercial Properties
A&E Tile and Marble, LLC
11.2015 - 08.2021
Project Coordinator-Residential and Commercial
IC Remodeling
08.2014 - 10.2015
Corporate Internship - Moe’s Southwest Grill
Focus Brand
01.2014 - 08.2014
Waiter/Bar back
Restaurant Cantina D’Italia
01.2011
Bachelor of Science Degree - Business/Hospitality Management
Indiana University of Pennsylvania
Atlanta Professional Bartending School
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