Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Andrew Farrand

Saginaw

Summary

  • Experienced Commercial Lines Account Manager with a proven track record excelling in account management and client services. Skilled in cold calling and policy analysis, I consistently exceeded sales targets while fostering strong vendor rapport and ensuring client satisfaction through tailored insurance solutions. I am aiming to leverage 10 years of insurance expertise to contribute immediate value to your team. Well-versed in business development strategy and marketing initiatives.
  • Results-driven professional who provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.
  • Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
  • Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
  • Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Commercial Lines Account Manager

Ieuter Insurance Group
01.2022 - Current
  • Executed cold calls, marketing initiatives and networking to drive sales.
  • Maintained consistent knowledge of industry products and attended continuous education events to increase product knowledge.
  • Managed accounts throughout the state of Michigan market with territory size of small to large accounts.
  • Analyzed client needs to identify coverage solutions and produced policy and quotes.
  • Processed daily mail, email and phone calls from customers and producers to generate new business.
  • Reviewed audits of policies for accuracy to facilitate corrections between client and carrier.
  • Negotiated rates to set up finance contracts.
  • Managed client risk exposure and coordinated services for development, retention and rounding of accounts.
  • Prepared customer presentations and demonstrations of products to solicit new business.
  • Prepared orders and issued binders, proofs of insurance and endorsements for delivery to clients.
  • Maintained required data in agency management system to follow corporate guidelines.
  • Processed cancellation requests from carriers and provided resolution to maintain financial equity.
  • Collected premiums on or before effective date of coverage.
  • Finalized sales and collected necessary deposits.
  • Analyzed risk factors to recommend appropriate coverage levels.
  • Analyzed customer needs to provide customized insurance solutions.
  • Educated clients on insurance policies and procedures.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Provided informed guidance to assist clients in choosing commercial insurance products to suit business needs.

Customer Service Representative

Farm Bureau Insurance Of Michigan
04.2015 - 01.2022
  • Responded to customer requests for products, services, and company information.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Implemented and developed customer service training processes.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Delivered prompt service to prioritize customer needs.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Trained new personnel regarding company operations, policies and services.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Educated customers about billing, payment processing and support policies and procedures.

Meat Department Clerk

Jack's Fruit and Meat Market
06.2012 - 04.2015
  • Maintained excellent levels of food safety by frequently checking product dates and temperatures.
  • Consulted with customers to discuss available meats, different cuts and quality options.
  • Completed inventory counts, reordered stock, and removed expired items from supply.
  • Restocked products based on available inventories and customer demands.
  • Operated saws and slicers to cut meat, using safety protocols and procedures to avoid accidents.
  • Cut meats to customer specifications and answered questions about specialty products.
  • Followed proper safety, handling, and cross-contamination procedures.

Hardware Sales Associate

Aco Hardware
11.2010 - 08.2013
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Prioritized helping customers over completing other routine tasks in store.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Monitored customers for signs of security concerns and escalated issues to management.

Education

High School Diploma -

Swan Valley High School
Saginaw, MI
06-2012

Skills

  • Quality assurance
  • Financial acumen
  • Account management
  • Cold calling
  • Account retention
  • Vendor rapport
  • Claims management
  • Document management
  • Record keeping
  • Policy analysis
  • Client services

Certification

  • Licensed Property & Casualty Insurance - October 2016
  • Certified Insurance Counselor - May 2025

Timeline

Commercial Lines Account Manager

Ieuter Insurance Group
01.2022 - Current

Customer Service Representative

Farm Bureau Insurance Of Michigan
04.2015 - 01.2022

Meat Department Clerk

Jack's Fruit and Meat Market
06.2012 - 04.2015

Hardware Sales Associate

Aco Hardware
11.2010 - 08.2013

High School Diploma -

Swan Valley High School

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