Summary
Overview
Work History
Education
Skills
Volunteering
Timeline
Generic
Andrew Ferguson

Andrew Ferguson

Detroit,MI

Summary

Talented Curriculum Coordinator effective at determining course plans, selecting curriculum and managing program implementation. Highly organized and thorough with a flexible mentality. Offering 4 years' experience in the field.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

10
10
years of professional experience

Work History

Learning Coordinator

Amazon.com Fulfillment Center
09.2020 - 12.2022
  • Designed, implemented and managed successful training programs to meet department and building needs.
  • Designed course materials and supported implementation.
  • Teamed with subject matter experts in evaluation and revision of training tools in order to continually improve learning platforms.
  • Effectively implemented best training practices and adult learning principles in planning and creation of instructional materials.
  • Planned and monitored implementation of technology-based learning programs.
  • Provided subject matter expertise on all courses, materials and lesson plans.

Keyholder

Rally House
08.2022 - 11.2022
  • Completed store opening and closing procedures.
  • Counted out cash drawers and balanced totals.
  • Opened and closed store 3 days per week by counting registers, making deposits and storing and filing all daily paperwork.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Processed cash, credit, debit and check payments.
  • Trained and mentored new employees.
  • Opened inventory boxes and restocked shelves.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Accepted and processed customer returns.

Learning Trainer

Amazon.com Fulfillment Center
08.2019 - 09.2020
  • Trained and mentored 100+ new personnel hired to fulfill various roles.
  • Monitored day-to-day activities of the Amnesty Department and employees, noting areas needing improvement and implementing plans for rectification.
  • Developed and implemented updating training programs for Amnesty Ambassadors.
  • Liaised between executives and entry-level workers, facilitating smooth communication and successfully achieving training.

Ambassador

Amazon.com Fulfillment Center
11.2018 - 08.2019
  • Greeted associates to create welcoming atmosphere.
  • Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
  • Assisted team with operational policies and procedures to drive successful training.
  • Liaised and worked collaboratively with colleagues and managers to support functionality of workspace.
  • Participated in pilot programs to test new technologies and strategies.

Security Officer

Securitas Security Services USA
04.2017 - 10.2018
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Patrolled and monitored premises in company vehicle and by foot.
  • Checked and verified photo identification prior to granting facility access.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Reported suspicious activities and persons to law enforcement.
  • Reported irregularities such as fire and safety hazards to maintenance.
  • Reviewed both security camera footage and live feeds to spot trespassers and criminal activity.

Seasonal Janitor

The Henry Ford Museum Of American Innovation
07.2016 - 11.2016
  • Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
  • Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
  • Supervised supplies in inventory and submitted reorder requests.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
  • Kept building spaces premises clean inside and outside.

Retail Sales Associate

Dollar Tree
10.2012 - 02.2016
  • Greeted customers and helped with product questions, selections and purchases.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Answered questions about store policies and addressed customer concerns.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
  • Supported loss prevention goals by monitoring shopper behavior.

Seasonal Groundskeeper

Detroit International Bridge
02.2015 - 11.2015
  • Used trimmers and chainsaws for grounds maintenance, brush clearing and tree removal and thinning.
  • Provided expert lawn care, mulching, aerating and trimming around walks, walls and flower beds.
  • Applied mulch to garden beds for protection against weeds and unwanted growth.
  • Maintained routine landscaping schedules to boost lawn health.
  • Diagnosed lawn and garden issues and recommended targeted solutions.
  • Cleared public and private areas of debris before and after events.

Education

Certificate of Authority - Insurance

Kaplan University
Davenport, IA
01.2017

High School Diploma -

Western International High School
Detroit
06.2011

Skills

  • Classroom Instruction
  • Instructional Methods
  • Learning Programs
  • Instructional Leadership
  • Learning Platforms
  • Teamwork and Collaboration
  • Engaging with Diverse Customers
  • Sales and Promotions
  • Excellent Written and Verbal Communication
  • Stocking and Receiving
  • Strong Communication and Interpersonal Skills
  • Merchandise Receiving and Handling

Volunteering

Grace in Action, 2012-Present

Timeline

Keyholder

Rally House
08.2022 - 11.2022

Learning Coordinator

Amazon.com Fulfillment Center
09.2020 - 12.2022

Learning Trainer

Amazon.com Fulfillment Center
08.2019 - 09.2020

Ambassador

Amazon.com Fulfillment Center
11.2018 - 08.2019

Security Officer

Securitas Security Services USA
04.2017 - 10.2018

Seasonal Janitor

The Henry Ford Museum Of American Innovation
07.2016 - 11.2016

Seasonal Groundskeeper

Detroit International Bridge
02.2015 - 11.2015

Retail Sales Associate

Dollar Tree
10.2012 - 02.2016

Certificate of Authority - Insurance

Kaplan University

High School Diploma -

Western International High School

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Andrew Ferguson