Summary
Overview
Work History
Skills
Timeline
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Andrew Fetz

Greenfield,IN

Summary

Dynamic leader with proven expertise in store operations and team management, honed at Speedway LLC. Excelled in boosting customer satisfaction and driving sales through strategic planning and exceptional service. Skilled in conflict resolution and multitasking, with a track record of enhancing store safety and operational efficiency. Achievements include cultivating a competitive, results-driven culture and fostering strong customer relationships.

Overview

4
4
years of professional experience

Work History

Store Leader

Speedway LLC
01.2024 - Current
  • Optimized staff performance through regular evaluations, coaching sessions, and goal-setting initiatives.
  • Worked closely with district managers and corporate leaders on strategic planning initiatives and implemented action plans.
  • Boosted customer satisfaction by implementing efficient store operations and addressing customer concerns promptly.
  • Set example for customer service by expertly handling challenging situations and modeling positive behaviors to team members.
  • Built loyal customer base by consistently delivering quality products, top-notch service and efficient check-out procedures.
  • Developed strong customer relationships by delivering exceptional service and personalized attention.
  • Coached staff to leverage upselling and cross-selling opportunities, driving consistent sales by cultivating competitive and results-driven culture.
  • Planned optimal workflow through successful scheduling and task delegation.

Emergency Medical Technician

Letts Community Volunteer Fire Department
01.2023 - 12.2023
  • Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
  • Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
  • Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
  • Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
  • Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
  • Conducted equipment and vehicle checks to maintain continuous and safe operation.

Sales Floor Supervisor

Lowes Home Improvment
05.2021 - 11.2022
  • Resolved escalated customer complaints professionally while maintaining company reputation.
  • Supervised daily operations on the sales floor, ensuring timely completion of tasks and meeting operational standards.
  • Assisted in visual merchandising to create appealing displays that attracted customers and drove sales.
  • Demonstrated product and answered questions for prospective customers.
  • Conducted regular performance evaluations of team members, setting clear expectations for future growth within their roles.
  • Ensured compliance with company policies and procedures among all team members while maintaining a positive work environment.

Skills

  • Store safety
  • Store operations
  • Team management
  • Customer service
  • Problem-solving
  • Multitasking and organization
  • Customer experience management
  • Cash management
  • Conflict resolution

Timeline

Store Leader

Speedway LLC
01.2024 - Current

Emergency Medical Technician

Letts Community Volunteer Fire Department
01.2023 - 12.2023

Sales Floor Supervisor

Lowes Home Improvment
05.2021 - 11.2022

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Andrew Fetz