Andrew Fetzer
Auburn,CA
Summary
Driven to use my years of hands-on experience in diagnosing and repairing heavy equipment, along with my skills in reading schematics and understanding machine systems, to move up in the heavy equipment field. With a business management degree, I'm focused on boosting technical support, sales, and marketing to help increase profits for a top industry player
Overview
12
12
years of professional experience
Work History
BCP sales and service representative
Caterpillar
Carey, NC
08.2018 - Current
- Subject matter expert for sales and service in BCP and paving for Caterpillar, focused on strategies to boost profitability.
- Consult on custom applications to identify unconventional opportunities for significant sales growth.
- Negotiate goodwill agreements to enhance customer satisfaction and retention, ensuring perceived value aligns with business goals.
- Drive Pins growth by managing marketing, merchandising, and target customer identification to expand our market.
Technical Communicator
Holt of California
Sacramento, CA
08.2018 - Current
- Serve as a subject matter expert for service support in BCP and paving for Caterpillar, fostering collaboration and excellent customer service.
- Consult on sales for custom applications, working closely with teams to grow sales in unconventional ways and enhance customer relationships.
- Conduct applied failure analysis and identify failure trends through PPM, collaborating with customers to address issues and improve service reliability.
- Negotiate goodwill to reduce customer impact when perceived value is not met, strengthening customer loyalty and trust.
Technical Communicator/Technical Trainer
West Side Tractor Sales
Chicago, IL
07.2017 - 07.2018
- Team up with John Deere construction and forestry service engineers to tackle new equipment issues with creative solutions.
- Run hands-on product introductions and technical training sessions for customers and technicians on John Deere and Hitachi product lines.
- Communicate directly with customers, operators, and technicians to quickly and accurately fix technical problems.
- Develop and improve practical methods for testing and troubleshooting equipment.
- Perform failure inspections and collect data on equipment breakdowns to spot patterns and find fixes.
- Keep track of uptime on heavy-duty equipment and gather feedback from customers to boost reliability and performance.
Field Service Technician
Ohio Cat
Zanesville, OH
01.2012 - 12.2016
- Diagnose and repair a wide range of Caterpillar, Komatsu, and other equipment on-site, with a focus on excavators and hydraulic systems.
- Work closely with Caterpillar Service engineers on new product field tests, using extensive machinery knowledge.
- Lead long-term repair projects, showing the ability to fix anything thrown my way.
- Communicate directly with customers, operators, and resident mechanics to get the job done right.
- Stay up-to-date with continuous training, dealer certifications, and MSHA classes to keep skills sharp.
- Perform risk assessments for various hazardous equipment sites to ensure safety on the job.
Education
Bachelor’s Degree - Business Administration
Ohio Dominican University
01.2016
Associates Degree - Applied Science
Cat Think Big Program Owens Community College
01.2009
Skills
- Microsoft Office
- Team management
- Written and verbal communication
- SIS
- Machine systems (diesel engines, powertrain, brakes, hydraulics, grade control, steering, aftertreatment) schematics
- Troubleshooting
- Failure analysis
- Customer retention
- Oil and gas safety
References
- Ben Rice, Sales & Service tech rep, rice_benjamin_k@cat.com, (916) 508-7599
- Pat Brown, Business Development manager, Brown_Patrick_T@cat.com, (330) 635 9206
Timeline
BCP sales and service representative
Caterpillar
08.2018 - Current
Technical Communicator
Holt of California
08.2018 - Current
Technical Communicator/Technical Trainer
West Side Tractor Sales
07.2017 - 07.2018
Field Service Technician
Ohio Cat
01.2012 - 12.2016
Bachelor’s Degree - Business Administration
Ohio Dominican University
Associates Degree - Applied Science
Cat Think Big Program Owens Community College