Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Andrew Fierro

San Bernardino,CA

Summary

To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Daycare Assitant

Fierro Family Daycare
01.2012 - Current
  • Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
  • Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
  • Provided lunchtime assistance to monitor children, assist with eating and serve food.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Used patience, skill and various behavior modification techniques to maintain order and safety.

Store Associate Volunteer

Foster Army Rescue Thrift Store
02.2022 - 05.2025
  • Processed refunds and exchanges in accordance with company policy.
  • Helped maintain accurate inventory records through meticulous counting during routine stocktakes.
  • Streamlined inventory management for increased efficiency and accuracy in product stocking.
  • Fostered positive relationships with customers through active listening and empathetic communication skills.
  • Managed cash register operations accurately, processing transactions quickly and efficiently.
  • Collaborated with team members to achieve store goals and maintain a welcoming environment.
  • Assisted in merchandising displays to attract customers and promote sales opportunities.
  • Collaborated with colleagues in implementing promotional events that led to increased sales figures overall.
  • Actively participated in community outreach events as a representative of the store, strengthening brand awareness within the local area.
  • Enhanced customer satisfaction by providing knowledgeable assistance and prompt service.
  • Supported loss prevention efforts by adhering to security protocols and reporting suspicious activity.
  • Contributed to store cleanliness, ensuring a well-organized shopping experience for patrons.
  • Participated in regular training sessions to stay updated on store policies, procedures, and new products.
  • Delivered exceptional customer service, addressing concerns and handling returns professionally.
  • Provided constructive feedback during team meetings, contributing ideas for process improvements and morale-boosting initiatives.
  • Aided supervisors in the recruitment of new volunteers by conducting interviews and assessing candidate suitability.
  • Developed strong rapport with repeat customers, cultivating loyalty through personalized recommendations.
  • Resolved escalated customer complaints calmly, working towards satisfactory solutions while upholding company policy.
  • Improved store organization by assisting with efficient merchandise restocking during off-peak hours.
  • Demonstrated strong product knowledge, guiding customers towards appropriate selections based on their needs.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Developed strong rapport with customers and created positive impression of business.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Recommended complementary purchases to customers, increasing revenue.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Wrapped, boxed and weighed bakery department products.

Order Selector

Gate City Beverage Distribution
03.2022 - 04.2025
  • Boosted productivity by efficiently utilizing various equipment, such as pallet jacks and forklifts, to transport and stack merchandise.
  • Enhanced order accuracy by diligently verifying product codes and quantities before packaging.
  • Demonstrated adaptability, successfully managing multiple tasks simultaneously during peak business hours without compromising quality or speed.
  • Expedited order processing timeframes with thorough knowledge of warehouse layout for quick item retrieval.
  • Minimized damaged items through careful handling of fragile products while selecting orders.
  • Supported warehouse organization efforts by accurately labeling products and placing them in designated storage areas.
  • Increased teamwork efficiency by actively participating in group meetings, sharing ideas, and providing constructive feedback on potential improvements to the process.
  • Detail-oriented Order Picker with experience working in various large warehouse environments. Seeking similar role where outstanding packing skills and strong commitment to safety will be valued.
  • Ensured proper inventory management through consistent communication with supervisors and warehouse team members.
  • Maintained a clean and safe work environment by adhering to company guidelines and procedures at all times.
  • Collaborated with fellow Order Selectors to ensure efficient workflow during high-volume periods.
  • Contributed to the reduction of workplace accidents by following safety protocols when operating machinery or moving heavy items.
  • Promoted a positive working atmosphere among colleagues through effective communication, open dialogue, and mutual respect for each other''s roles within the team structure.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Assisted in maintaining accurate inventory counts through regular cycle counting processes and reporting discrepancies when necessary.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Picked and packed order items.
  • Followed orders precisely for correct items, sizes and quantities.
  • Kept work areas neat, clean and free from debris.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
  • Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
  • Safely and securely loaded items to prevent damage during transport.
  • Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
  • Coordinated efficient organization, palletizing and transportation of completed packages.
  • Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
  • Stocked warehouse efficiently by comparing item numbers with storage locations.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Managed timely and effective replacement of damaged or missing products.
  • Maintained store assets with effective loss prevention strategies.

Forklift Operator

Trader Joe Fontana Warehouse
10.2020 - 03.2021
  • Job duties: Forklift operator Palletizing produce

Forklift Operator

Burlington Distribution Ctr
03.2017 - 10.2020
  • OSHA certified walkie rider and forklift operator. Duties included: Loading and unloading trucks with walkie rider Palletizing using scan gun Working receiving line material handling, unloading trucks by hand. experienced with Microsoft and excel.

Education

High School Diploma - General High School Curriculum

San Bernardino Highschool
San Bernardino, CA

Skills

  • Physically willing and able to do labor Consistent and smart worker with a 3 years store experience and customer service experience
  • Over 10 years in warehousing and operating of multiple forklifts including epjs, sit downs, turrets and cherry pickers
  • Enthusiastic and always will to greet customers and offer any sort of assistance Same with coworkers

Certification

  • Certification Title: Forklift
  • Issuing Organization: OSHA
  • Completion Date: 2018-01
  • Expiration Date: 2019-01

Timeline

Order Selector

Gate City Beverage Distribution
03.2022 - 04.2025

Store Associate Volunteer

Foster Army Rescue Thrift Store
02.2022 - 05.2025

Forklift Operator

Trader Joe Fontana Warehouse
10.2020 - 03.2021

Forklift Operator

Burlington Distribution Ctr
03.2017 - 10.2020

Daycare Assitant

Fierro Family Daycare
01.2012 - Current

High School Diploma - General High School Curriculum

San Bernardino Highschool

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Andrew Fierro