A leader with a proven track record at Advantage Air Heating and Cooling, excelling in customer satisfaction and team collaboration. Skilled in effective problem resolution , Fostering strong relationships , driving growth and engagement in every initiative. I am committed to mentoring and empowering others both in their personal and professional development. Teaching the Next Steps to take in their walk through in this life.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Volunteer
Cross City Church
11.2009 - Current
Volunteered at church-sponsored outreach events, providing polite, friendly representation.
Helped with special events such as CPR, Man-Up, Student Camps, Church Picnic, Vacation Bible School to coordinate resources, spaces, and schedules.
Greeted guests with bulletins, directions, and friendly conversation.
Participated in mentorship programs, guiding people in their spiritual journeys, their identity in Christ and personal development.
Taught Connection class as part of the Crome class to impart values of faith From 2010 to 2021
Am currently serving as Deacon since 2013
Have served a full term on the Missions Committee at Cross City with Gloria Irving as Minister of Missions.
I have been serving as Pastor at Parkwood Independent Living in Bedford since Nov. of 2021.
Part of the Outreach Ministry of Cross City Church with Mark Moore as the lead pastor for this ministry.
Owner/Operator
Advantage Air Heating And Cooling
08.2008 - Current
Managed day-to-day business operations.
Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
Increased customer satisfaction by providing high-quality services and timely communication.
Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Consulted with customers to assess needs and propose optimal solutions.
Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
Facilitated open communication channels among staff members, promoting teamwork for enhanced performance.
Fostered strong professional network and partnership building skills to connect with quality leads.
Contributed positively to the local community through involvement in various events or charitable organizations.
Collaborated with industry partners to expand networking opportunities, fostering mutually beneficial relationships that drove growth for all parties involved.