Andrew Flanigan
Ferndale
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training, and developing team members to drive profitability in a fast-paced environment.
Overview
17
17
years of professional experience
1
1
Certification
Work History
General Manager
Famous Dave’s
Novi
05.2023 - Current
- Developed marketing strategies designed to increase brand awareness within target markets.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Outside of Dine- in and carryout service we also boosted catering sales 5% over last year.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
Store Manager, Bar Manager
Social Kitchen
Birmingham
05.2022 - 05.2023
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
- Ensured compliance with local health codes regarding food storage temperatures or alcohol serving guidelines.
- Worked alongside liquor reps to execute the beginning of summer rooftop events, as well as total restaurant buyouts.
- Reviewed invoice documents from vendors prior to making payment disbursements.
- Collaborated closely with marketing team to create promotional materials including flyers, posters, banners.
Store Manager, Training Manager
Famous Dave’s
Roseville
03.2012 - 03.2022
- Created a post-training evaluation test to ensure a level of comprehension.
- Managed the full cycle of recruitment process including sourcing, interviewing, screening and selection of candidates.
- Organized orientation sessions for new employees to ensure smooth onboarding experience.
- Identified areas of improvement in existing training methods and procedures.
- Participated in conferences, seminars and other industry events related to corporate education initiatives.
- Facilitated workshops for groups or individuals on topics related to professional development.
Clinical Assistant
Beaumont Hospital
Grosse Pointe
04.2011 - 03.2019
Store Manager
Subway
Warren
06.2008 - 03.2012
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Managed daily banking activities such as deposits and withdrawals.
- Ensured compliance with safety regulations and company policies.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Education
High School Diploma -
Cousino Highschool
Warren, MI06-2010
Skills
- Marketing strategy
- Inventory management
- Operational efficiency
- Conflict resolution
- Effective communication
- Recruitment
- Quality management
- Multimillion-dollar P&L management
- Budgeting and forecasting
- Staff training/development
Certification
- Serve safe
References
References available upon request.
Timeline
General Manager
Famous Dave’s
05.2023 - Current
Store Manager, Bar Manager
Social Kitchen
05.2022 - 05.2023
Store Manager, Training Manager
Famous Dave’s
03.2012 - 03.2022
Clinical Assistant
Beaumont Hospital
04.2011 - 03.2019
Store Manager
Subway
06.2008 - 03.2012
High School Diploma -
Cousino Highschool
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