Andrew Fletcher
Waco,TX
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, evidenced by my tenure at Charter Spectrum. Skilled in troubleshooting and customer service, I excel in technical support and fostering client relationships. My approach has significantly improved service efficiency and team collaboration, contributing to business growth and operational excellence.
Overview
8
8
years of professional experience
Work History
Cable Technician
Charter Spectrum
02.2023 - Current
- Handled emergency repairs quickly to minimize downtime and restore full service as soon as possible.
- Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.
- Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
- Maintained safety standards during installations, reducing the incidence of workplace accidents.
- Improved customer satisfaction by efficiently troubleshooting and resolving cable-related issues.
- Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
- Operated equipment, vehicles, and tools with optimal safety procedures to prevent injuries.
- Coordinated with customers to meet needs and requirements swiftly and to high standards.
- Updated technical knowledge through industry training courses, ensuring expertise in cutting-edge technologies.
- Troubleshot complex technical issues successfully while maintaining clear communication with clients throughout the process.
- Utilized advanced diagnostic tools to accurately identify causes of cable malfunctions or failures.
- Coordinated with contractors and other technicians, fostering efficient teamwork on complex projects.
- Assembled communication equipment such as wiring, switching equipment, and power apparatus.
- Assisted clients in understanding their cable systems'' functionality, increasing overall user satisfaction levels.
- Researched and evaluated new technologies for use in cabling and telecommunications systems.
Sales Representative
Angie's List
08.2022 - 01.2023
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Assistant Manager
FedEx Office
10.2016 - 12.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Mentored team members to enhance professional development and accountability in workplace.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
Outside Sales Representative
Colonial Life
06.2022 - 07.2022
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established new accounts through cold calling and personal visits to potential customers.
Education
Master Of Arts - Worship Theology
California Baptist University
Riverside, CA12.2023
Bachelor Of Science - Psychology
University of Phoenix
Tempe, AZ12.2018
Skills
- Hand-tool proficiency
- Cabling layouts
- Troubleshooting skills
- Customer Service
- System Testing
- Customer relations understanding
- OSHA Compliance
- Technical Support
- Network Troubleshooting
- Service Calls
- Equipment Repairs
- Customer training
- System Configuration
- Device configuration
- Electrical knowledge
- Customer Education
- Vehicle Maintenance
- System repairs
- Equipment Repair
- Safety practices
- Installing equipment
- Office installations
- Data cabling installation
- Configuring equipment
- Troubleshooting systems
- Records Management
- Documenting activities
- Writing reports
Timeline
Cable Technician
Charter Spectrum
02.2023 - Current
Sales Representative
Angie's List
08.2022 - 01.2023
Outside Sales Representative
Colonial Life
06.2022 - 07.2022
Assistant Manager
FedEx Office
10.2016 - 12.2022
Master Of Arts - Worship Theology
California Baptist University
Bachelor Of Science - Psychology
University of Phoenix