Andrew Flores
San Antonio,TX
Summary
Hi, I am Andrew, joined the service where I packed parachutes for the correct personnel to perform airborne duties. After six years of service, I joined ECPI to earn a bachelor's degree in cyber-security where coding and pen testing have stood out to me.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Circle K Gas Station
09.2023 - 12.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Curative Specialist
Curative Medical
10.2020 - 03.2021
- Handled and stored potentially contaminated nasal, oral and blood samples to prevent compromise
- Checked accuracy and completeness of registration documents and rejected unacceptable packages.
- Maintained detailed documentation of each patient''s history, treatment plan, and progress notes for accurate record-keeping purposes.
Customer Service Representative
Hawkins Personnel
04.2019 - 03.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
Customer Service Representative
Alorica
07.2020 - 10.2020
- Provided primary customer support to internal and external customers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
Delivery Driver
Amazon
03.2019 - 04.2019
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Military Parachute Rigger
Army
04.2013 - 03.2019
- Inspected and maintained parachutes, seat pans and survival equipment
- Organized and maintained records of team training and health requirements
- Repaired and tested oxygen delivery systems and regulators.
Customer Service Representative
Uhaul Moving And Storage
01.2013 - 03.2013
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Technical Support Representative
VMC Volt
03.2012 - 01.2013
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
Technical Support Representative
Alorica
01.2011 - 03.2012
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing user experience.
Education
Bachelor of Science: Cyber Security -
ECPI University
08.2023
Skills
- Troubleshooting Network connectivity
- Network setup
- Wireshark
- Microsoft Excel/ Microsoft Word
- Installing Operating Systems
- Setting up VM ware
- Windows Server 2016,2019 Administration
- Linux Administration
- Python, Bash, Ansible, MYSQL
- Problem Solver
- Critical Thinking
- Active listener
- Microsoft Outlook
- Documentation
State
TX
Zip
78217
Key Classes Completed
- Windows Active Directory
- Windows Advance Active Directory
- Network and Protocols Linux Administration
- Advanced Linux Administration
- Introduction to Programming
- Network Scripting (Ansible)
- Cloud Solutions
- Advance Cybersecurity
- Principles of Cybersecurity
- Ethical Hacking
City
San Antonio
Timeline
Customer Service Representative
Circle K Gas Station
09.2023 - 12.2024
Curative Specialist
Curative Medical
10.2020 - 03.2021
Customer Service Representative
Alorica
07.2020 - 10.2020
Customer Service Representative
Hawkins Personnel
04.2019 - 03.2021
Delivery Driver
Amazon
03.2019 - 04.2019
Military Parachute Rigger
Army
04.2013 - 03.2019
Customer Service Representative
Uhaul Moving And Storage
01.2013 - 03.2013
Technical Support Representative
VMC Volt
03.2012 - 01.2013
Technical Support Representative
Alorica
01.2011 - 03.2012
Bachelor of Science: Cyber Security -
ECPI University
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