Andrew Flores
El Paso,TX
Summary
As my time here at Providence comes to an end, i can say proudly and have backup from superiors that i did an excellent job. Learning this job has created many self development qualities. I have always prioritized my work and have always strived for better, my efforts have shown as i have become a great coworker, friend, and Representative for Patient Access. I take pride in my work ethic, which has shown in every aspect. As i have been here now a year i have been a top collector every single month bringing in the hospital well over $200,000. I am very Hardworking and a passionate job seeker with a strong minded will.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Patient Access Representative
The Hospitals Of Providence Transmountain Campus
05.2023 - Current
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Increased efficiency in managing high call volumes by developing effective phone triage techniques for prioritizing urgent matters.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Use and knowledge with medical programs such as Phreesia (REGISTRATION PROCESS / Everyday use), PAS ( Obtaining and correcting all patient information / also used for Admitting Patients to floors and creating newborn accounts / Everyday use ), MedeAnalytics -PAI ( Secondary app for correcting patient information, the app Waystar is utilized here for verifying insurances. Use of Surepay health ( Zirmed estimate creator for accurate billing / Everyday use). Use of Cerner application ( Everyday use). Use of Microsoft Word and Excel ( Everyday use ). EasyID (Obtaining Patient Consents) PBAR use for downtime or discharging patients.
- Taking and doing Multiple patients at one time and on average a day doing 15-20
COOK
Cracker Barrel
11.2022 - 04.2023
- Monitored food items, maintaining minimum guidelines for temperature, taste, and quality
- Stored and rotated food products properly, maintaining freshness
- Cooked food according to recipes set by establishment
- Sanitize and cleaning
- Observed proper plate presentation and garnish setup to meet plating requirements.
COOK
Mcalisters
03.2022 - 09.2022
- Labeled and dated food, keeping industrial refrigerators and freezers neat and orderly
- Cooked food according to recipes set by establishment
- Portioned food before cooking according to standard portion sizes and recipe specifications
- Adjusted food preparation techniques to accommodate for changing dietary needs
- Maintained temperatures of food products to reduce illness or waste
- Assisted with food prep tasks, maximizing downtime during off-peak periods.
CUSTOMER SERVICE REP
Domino's
07.2021 - 03.2022
- Responded to telephone inquiries and complaints following standard operating procedures
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Maintained logs and documentation to detail key information regarding incoming and outgoing calls
- Processed orders, returns, and exchanges in an accurate and efficient manner
- Handled customer complaints and inquiries in a courteous and efficient manner
- Assisted with training and mentoring new team members
- Processed orders and detailed transaction information to customers
- Remained open to feedback from supervisor and peers to build and improve skills set
- Updated and maintained database with accurate customer information and timely data entry.
Education
HIGH SCHOOL DIPLOMA -
Pebble Hills High School
El Paso, TX06.2022
Skills
- Understanding Triage
- Ability To Access Injuries
- Well Minded Multitasker
- Remain Calm In High Stress Situation
- Can Work In A Team/As A Team
- Ability To Take Control When Needed
- Customer Service
- Quality Assurance
- Patient Education
- Fee Collection
- Pre-Admission Requests
- Post-Discharge Care Coordination
- Medical Terminology
Certification
PLTW 4 Year class
Personal Information
Title: Patient Access Representative II
References
Tobi Medrano, Patient Access Director 915-208-1538
Mayra Castruita, Patient Access Supervisor 915-218-3990
Timeline
Patient Access Representative
The Hospitals Of Providence Transmountain Campus
05.2023 - Current
COOK
Cracker Barrel
11.2022 - 04.2023
COOK
Mcalisters
03.2022 - 09.2022
CUSTOMER SERVICE REP
Domino's
07.2021 - 03.2022
HIGH SCHOOL DIPLOMA -
Pebble Hills High School
PLTW 4 Year class
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