Andrew Flores
Odessa,TX
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving sense. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Patient Access Coordinator
Medical Center Hospital Odessa
Odessa, TX
05.2024 - Current
- Greeted patients, verified patient identification and collected demographic information.
- Maintained accurate patient records, including registration data in computer systems.
- Verified insurance eligibility and ensured coverage of services to be provided.
- Performed quality assurance checks on patient data entered into system.
- Work in a high volume area and not get taken down from stress
- Ability to overcome situations no matter the starting point
- Ensurance of dedicating my time and effort every day
Patient Access Representative
The Hospitals Of Providence Transmountain Campus
El Paso
05.2023 - 04.2024
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Increased efficiency in managing high call volumes by developing effective phone triage techniques for prioritizing urgent matters.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
COOK
Cracker Barrel
11.2022 - 04.2023
- Monitored food items, maintaining minimum guidelines for temperature, taste, and quality
- Stored and rotated food products properly, maintaining freshness
- Cooked food according to recipes set by establishment
- Sanitize and cleaning
- Observed proper plate presentation and garnish setup to meet plating requirements.
COOK
Mcalisters
03.2022 - 09.2022
- Labeled and dated food, keeping industrial refrigerators and freezers neat and orderly
- Cooked food according to recipes set by establishment
- Portioned food before cooking according to standard portion sizes and recipe specifications
- Adjusted food preparation techniques to accommodate for changing dietary needs
- Maintained temperatures of food products to reduce illness or waste
- Assisted with food prep tasks, maximizing downtime during off-peak periods.
CUSTOMER SERVICE REP
Domino's
07.2021 - 03.2022
- Responded to telephone inquiries and complaints following standard operating procedures
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Maintained logs and documentation to detail key information regarding incoming and outgoing calls
- Processed orders, returns, and exchanges in an accurate and efficient manner
- Handled customer complaints and inquiries in a courteous and efficient manner
- Assisted with training and mentoring new team members
- Processed orders and detailed transaction information to customers
- Remained open to feedback from supervisor and peers to build and improve skills set
- Updated and maintained database with accurate customer information and timely data entry.
Education
HIGH SCHOOL DIPLOMA -
Pebble Hills High School
El Paso, TX06.2022
Skills
- Understanding Triage
- Ability To Access Injuries
- Well Minded Multitasker
- Remain Calm In High Stress Situation
- Can Work In A Team/As A Team
- Ability To Take Control When Needed
- Customer Service
- Quality Assurance
- Patient Education
- Fee Collection
Certification
PLTW 4 Year class
Timeline
Patient Access Coordinator
Medical Center Hospital Odessa
05.2024 - Current
Patient Access Representative
The Hospitals Of Providence Transmountain Campus
05.2023 - 04.2024
COOK
Cracker Barrel
11.2022 - 04.2023
COOK
Mcalisters
03.2022 - 09.2022
CUSTOMER SERVICE REP
Domino's
07.2021 - 03.2022
HIGH SCHOOL DIPLOMA -
Pebble Hills High School