Andrew Flores
San Pedro,CA
Summary
Talented customer service leader with proven expertise in planning and completing skilled installations. Successful at evaluating issues, isolating faults, and replacing malfunctioning equipment to maximize customer satisfaction with high-quality work. Steadfast and hardworking with systematic approach to handling every detail.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Electronics Repair Technician Manager
Shattered Cell Repair
San Pedro
11.2017 - Current
- Estimated repair costs based on parts and labor charges.
- Assisted colleagues in resolving complex technical issues related to electronics repair.
- Replaced and cleaned electrical or electronic components.
- Troubleshot software-related issues such as compatibility problems between different programs or operating systems.
- Coordinated with vendors to obtain replacement parts or tools needed for repairs when necessary.
- Prepared accurate estimates and work orders based on expected labor and parts requirements for each job.
- Maintained accurate records of parts used in each repair job.
- Conducted tests to ensure that equipment was functioning properly after repairs were completed.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
Accessories Installer
Wallenius Wilhelmsen Logistics
Wilmington, CA
02.2015 - 12.2017
- Install accessories such as tires, GPS, auto mirrors, roof rails, etc. To brand new vehicles at the first point of rest.
- Work as a team to process over 700 cars in one night shift.
- Utilized a variety of hand and power tools to cut, shape, and fit materials for installation.
- Wired equipment while following safe electrical procedures to eliminate risk.
- Replaced defective hardware components when needed.
- Assembled and mounted electronic equipment following technical guidelines and safety standards.
- Followed building standards and codes during unit installations.
- Followed blueprints, diagrams, and installation instructions accurately to complete tasks efficiently.
- Installed new components or replaced defective parts to restore functionality.
- Mounted and connected mechanical and electrical equipment according to specifications.
- Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
Electronics Repair Technician
Mobile Case
Torrance, CA
06.2010 - 01.2017
- Trained new technicians on basic electronics repair techniques.
- Assisted customers in troubleshooting problems with their electronics products over the phone or via email.
- Assisted colleagues in resolving complex technical issues related to electronics repair.
- Researched new technologies related to electronics repair in order to stay current with industry trends.
- Instructed customers on proper use of their newly repaired electronics product.
- Spoke with customers to discuss nature of malfunctions and explain possible issues and repair plans.
- Coordinated with vendors to obtain replacement parts or tools needed for repairs when necessary.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
GED -
Torrance Adult School
Torrance, CA07-2008
Some College (No Degree) - Radiology
El Camino College
Torrance, CASkills
- Calibration techniques
- Team collaboration
- Communication skills
- Multitasking
- Team building
- Electronic Equipment Installation
- Time management
- Parts ordering
- Problem-solving abilities
- Customer service
- Reliability
- Goal setting
- Security system optimization
- Repair cost estimation
- Active listening
Affiliations
- Head Softball coach at the High School level and 14u divisions.
- Youth sports trainer.
- Baseball/ Softball player.
Certification
- Red Cross CPR certified
- Security Guard Card BSIS Registered
Languages
English
Professional
Timeline
Electronics Repair Technician Manager
Shattered Cell Repair
11.2017 - Current
Accessories Installer
Wallenius Wilhelmsen Logistics
02.2015 - 12.2017
Electronics Repair Technician
Mobile Case
06.2010 - 01.2017
GED -
Torrance Adult School
Some College (No Degree) - Radiology
El Camino College
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