Andrew Ford
Shepherdstown,WV
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in customer relations, technical maintenance, knowledge acquisition, and inventory management. Dedicated to complete knowledge of organizational mission and how to bolster services for optimized customer service.
Overview
13
13
years of professional experience
Work History
Assistant Manager, IT Services
Shepherd University
2019.10 - Current
- Under supervision of manager, oversaw day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assessed long-term goals of department, identifying key areas of current success and future improvement
- Supervised and provided training to student assistants
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Assisted training end users on proper use of hardware and software
Information Systems Technician
Shepherd University
2017.10 - 2019.07
- Used ticketing systems to manage and process support actions and requests.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Documented support interactions for future reference.
- Provided basic end-user troubleshooting and desktop support.
Audio-Visual Media Services Technician
Shepherd University
2012.10 - 2017.07
- Set up projectors, laptops and microphones for live presentations.
- Provided technical support to event staff and presenters, reducing technical issues and delays.
- Maintained and troubleshot audio and visual equipment to minimize downtime.
- Tested and calibrated audio and visual equipment to verify proper operation.
- Recorded and live-streamed high-profile campus events
- Provided post-production editing where necessary
Audio-Visual Technician
National Fish And Wildlife Foundation
2010.10 - 2012.08
- Maintained and troubleshot audio and visual equipment to minimize downtime.
- Performed service and system maintenance as directed.
- Programmed and operated audio-visual equipment to support seamless live events.
- Monitored and adjusted sound and lighting levels to optimize live event performance.
- Diagnosed and resolved problems with AV equipment and media management systems.
Education
Master of Arts - Emerging Media
Loyola University Maryland
Baltimore, MD01.2016
Skills
- Microsoft Office
- Computer Maintenance
- Customer Relations
- Project Management
- Staff Supervision
- Operational Standards
- Staff Management
- Efficiency Improvement
- Technical Support and Assistance
- Equipment Maintenance
- Mobile Device Management
- Networking Issues
Running
After an unexpected personal event, I started running to clear my head. I increased my mileage of the course of two years, and in the autumn of the second year, I ran my first half marathon.
After building my confidence and strength, my mileage increased to roughly 30-40 miles per long run. I have been running long distances in the mountains ever since.
Timeline
Assistant Manager, IT Services
Shepherd University
2019.10 - Current
Information Systems Technician
Shepherd University
2017.10 - 2019.07
Audio-Visual Media Services Technician
Shepherd University
2012.10 - 2017.07
Audio-Visual Technician
National Fish And Wildlife Foundation
2010.10 - 2012.08
Master of Arts - Emerging Media
Loyola University Maryland
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