Andrew Ford
Chicago,Illinois
Summary
Experienced and reliable Senior Operations Manager with 10+ years in retail and sporting venues, specializing in the setup and operation of retail stores and storage spaces. Manager of a large and busy venue with annual sales over $25mil among all sales locations. Dedicated to ensuring timely work according to clients' needs, while maintaining budget objectives and employee morale.
Overview
12
12
years of professional experience
Work History
Senior Operations Manager
Rank And Rally, Wrigley Field
01.2018 - Current
- Responsible for managing setup, operation, maintenance, and loss prevention at all ballpark retail locations and storage areas
- Directing ballpark operations and monitoring flow of merchandise from receipt, to distribution, to sales
- Planning, staffing, and directing ballpark physical inventory process
- Operational accountability, including: overseeing all retail operations, managing profit and loss, monitoring financial performance, and preparing sales reports, budgets, and other reporting tools as needed
- Planning and overseeing new construction projects/retail spaces within the ballpark, and building relationships with clients and contractors to ensure timely work
- Merchandising and developing traffic flow patterns
- Hiring, training, and developing warehouse staff and retail vendors
- Developing work schedules in accordance with deliveries, events, and specific retail needs
- Coordinating suite sales with off-site Premium Specialist Managers
- Performing basic maintenance at all retail and storage locations
- Directing ballpark setup for special events such as concerts and football games.
Operations Manager
Rank And Rally, Wrigley Field
03.2016 - 12.2017
- Responsible for managing setup, operation, maintenance, and loss prevention at all ballpark retail locations and storage areas
- Directing ballpark operations and monitoring flow of merchandise from receipt, to distribution, to sales
- Planning, staffing, and directing ballpark physical inventory process
- Operational accountability, including: overseeing all retail operations, managing profit and loss, monitoring financial performance, and preparing sales reports, budgets, and other reporting tools as needed
- Planning and overseeing new construction projects/retail spaces within the ballpark, and building relationships with clients and contractors to ensure timely work
- Merchandising and developing traffic flow patterns
- Hiring, training, and developing warehouse staff and retail vendors
- Developing work schedules in accordance with deliveries, events, and specific retail needs
- Coordinating suite sales with off-site Premium Specialist Managers
- Performing basic maintenance at all retail and storage locations
- Directing ballpark setup for special events such as concerts and football games.
Ballpark Operations Supervisor
Rank And Rally, Wrigley Field
03.2012 - 02.2016
- Responsible for supervising setup, operation, maintenance, and loss prevention at all ballpark retail locations and storage areas
- Directing ballpark operations and monitoring flow of merchandise from receipt, to distribution, to sales
- Planning and directing ballpark physical inventory processes.
- Overseeing new construction projects/retail spaces within the ballpark, and building relationships with clients and contractors to ensure timely work
- Merchandising and developing traffic flow patterns
- Developing work schedules in accordance with deliveries, events, and specific retail needs
- Coordinating suite sales with off-site Premium Specialist Managers
- Performing basic maintenance at all retail and storage locations
- Directing ballpark setup for special events such as concerts and football games.
Skills
- Shipping and Receiving
- Inventory Controls
- Merchandising
- Setup and Operation of Retail and Storage Spaces
- Loss Prevention
- Proficient with Hand Tools and Basic Maintenance
- Certified Forklift Operator-20 years
- Analyzing and Reporting Sales, Inventory, and Labor Metrics
- CPR/First Aid Certified-5 years
- Illinois Wage and Hour Laws Training
- Key IT Controls Training
- Preventing Workplace Harassment Training
Timeline
Senior Operations Manager
Rank And Rally, Wrigley Field
01.2018 - Current
Operations Manager
Rank And Rally, Wrigley Field
03.2016 - 12.2017
Ballpark Operations Supervisor
Rank And Rally, Wrigley Field
03.2012 - 02.2016
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