Hi, I’m
Andrew Forde
Tulsa,OK
Summary
Proven leader in training and process enhancement, with a track record of developing strategic workforce plans at Tiger Correctional. Excels in HRIS technologies and coaching, enhancing team performance and operational efficiency. Achieved significant improvements in kitchen operations at Jefferson County Public School, demonstrating exceptional problem-solving and communication skills.
Overview
7
years of professional experience
Work History
Tiger Correctional
Training Manager
03.2023 - Current
Job overview
- Maintains regular contact and strong business relationships with jail personnel (sheriff, warden, and jail administration) to identify work issues, create a plan for correction, and stay abreast of changes in jail policy or procedures that may affect food service operations.
- Evaluates inmate complaints, creates corrective action, and follows up in writing on all complaints.
- Inform the Food Service Director and Human Resources of all complaints and corrective actions.
- Conducts interviews, makes hiring recommendations, and works closely with Human Resources.
- Directly supervises and evaluates the performance and results of the Kitchen Managers and Supervisors.
- Creates corrective action plans and monitors for improvement when results are below company standards.
- Creates a schedule and visits jail facilities as necessary.
- Responsible for conducting quarterly facility evaluations and creating a corrective action plan for areas identified that are below standard.
- Maintains weekly telephone contact with Kitchen Managers, and Coordinators.
- Serves as the primary point of contact for Kitchen Managers and Kitchen Coordinators for emergencies.
- Creates employee schedules and visits account locations regularly.
- Fills in for Kitchen Managers and Coordinators in their absence, as needed or assigned.
- Evaluates and recommends ways to improve cost effectiveness and improvements in the kitchen operation.
- Investigates job performance issues, creates corrective action documentation, and/or termination in compliance with company or jail policy, and state and federal laws.
- Coordinates with the Food Service Training Manager all training activities for personnel in their assigned jails.
Jefferson County Public School
Kitchen Manager
10.2022 - 03.2023
Job overview
- Prepare food, and ensure food quality and safety.
- Manage the production and service of quality food products; ensure correct portion control and food safety; and supervise the preparation and service of food to customers.
- Manage the proper operation and care of equipment to comply with State Health Department guidelines.
- Maintain accurate financial records of food services and the free/reduced lunch program for both locations.
- Maintain the organization of the office, desk, and files.
- Make bank deposits, and complete food financial reports.
- Forecast food and supply requirements.
- Place orders as directed by the Food and Nutrition Services Department.
- Train, develop, supervise, discipline, reward, and evaluate the performance of hourly food service employees.
- Develop daily production plans, and complete menu production worksheets.
- Maintain strong working relationships with principals, students, faculty, community, and personnel.
- Communicate with the Facilitator and Central Office via telephone and e-mail.
- Read daily updates, weekly Food Service Highlights, and resource information on the Food and Nutrition web page.
- Manage the plan for student and manager choice menus within specified meal requirements.
- Plan menu items in addition to the standard District menu to meet the needs of students.
- Complete and submit time and attendance reports.
- Prepare a Special Activity Cost Report.
- Mentor and develop the lead worker to act as an emergency back-up in the manager's absence.
- Market the food service program by creating a welcoming environment through the use of posters, letters to parents, holiday decorations, music, contests, surveys, articles in the school newsletter, attendance at faculty meetings, and by developing a strong rapport with the customers.
- Write and post daily, rotating work schedules, and assign duties to employees.
- Monitor the progress of duties, and adjust as needed to employees' assigned work hours.
- Conduct a physical inventory of food supplies and USDA-donated commodities, and submit a complete report by the deadline.
- Perform other duties as assigned
WSP USAAurora, CO
Traffic Management Operator
06.2018 - 10.2022
Job overview
- Operate the TMC’s advanced traffic management system (ATMS).
- Monitor radios, police scanners, CCTV displays, and the system map for incidents.
- Monitor computerized traffic signal and ramp metering activities.
- Dispatch traffic signal malfunctions and highway maintenance calls to appropriate personnel or jurisdictions.
- Perform record-keeping tasks, keyboard entries, and generate daily reports.
- Monitor and update all variable message signs, including dial-up portable signs.
- In-depth knowledge of local roadways.
- Ability to communicate clearly both verbally and in writing.
- Strong attention to detail.
- Ability to professionally interact with co-workers and client staff.
- Ability to perform with minimal supervision.
- Ability to multitask and remain calm during high-pressure situations.
Education
University Of Phoenix
Bachelor's Degree from communication
02.2023
University Overview
Studying for a bachelor’s degree in communication.
Salina South High School
High School
05.2018
Skills
- Training solutions development
- Process evaluation and enhancement
- Human resource laws expert
- Staff development plans
- Strategic thinker
- HRIS technologies
- Sales leadership development
- New hire on-boarding
- Leadership training
- Training oversight
- Workforce planning
- Budget administration
- Coaching and mentoring
- Team direction
- Verbal and writing communication
- Supply control
Hobbies and Interests
- Cooking
- Gardening
- Music
- Fishing
References
References available upon request.
Timeline
Training Manager
Tiger Correctional
03.2023 - Current
Kitchen Manager
Jefferson County Public School
10.2022 - 03.2023
Traffic Management Operator
WSP USA
06.2018 - 10.2022
University Of Phoenix
Bachelor's Degree from communication
Salina South High School
High School
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