Andrew Foxcroft
Cleburne
Summary
Dynamic Clinical Operations Manager with extensive experience at CareFlite, skilled in enhancing patient care standards and operational efficiency. Proven ability to lead teams, mentor staff, and implement cost-saving measures. Certified Flight Registered Nurse with strong communication skills, dedicated to delivering high-quality care in critical environments.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Clinical Operations Manager
CareFlite
09.2001 - 12.2025
- Promoted high morale through positive rapport with fellow employees, dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
- Managed daily operations of 70 person department, routinely coordinating missions with additional operational departments within the company.
- Regularly evaluated employee performance and provided feedback, including annual reviews and merit increases.
- Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
- Delegated tasks to team members, monitored completion of all duties and provided support to enhance performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Facilitated hiring of qualified medical flight personnel by interviewing applicants and making recommendations for employment.
- Leveraged data and analytics to make informed decisions to drive business improvements along side management team and medical director.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers in all areas of the business.
- Active participant in regular meetings with multiple hospitals for improvement in partnerships and community outreach.
- Assisted with opening four successful separate bases during my tenure.
- Regularly evaluated knowledge and skills to mentor individuals with training deficiencies.
- Held Base Team Leads at multiple locations throughout my career assisting in scheduling, team leadership and crisis management.
- Implemented company-wide cost saving measures in supply inventory.
- Precepted and trained new team members while performing as a Field Training Officer during the orientation process.
- Maintained flight status as a Flight Nurse and Paramedic during my 25 years with the ability to lead the team and fill empty shifts when needed.
- Delivered high level of quality of care to diverse populations providing comprehensive care to critically ill/injured in the air medical setting.
Emergency Department RN/Charge Nurse
Texas Health Huguley Hospital
06.2012 - 05.2014
- Responsible and accountable for coordination and management of holistic care to patients of all ages in critical care setting including triage; assessing and identifying health problems/health status; physician communication; providing education and/or home care instructions; providing care based on age and level of development; administering medications, treatments and regiments as prescribed.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols as a preceptor.
- Participated on the Trauma Committee and represented the ED at various hospital committee meetings.
Education
Bachelor of Science - Nursing
University of Texas Arlington
Arlington, TX06-2015
Associate Degree in Nursing - Nursing
Hill College
Cleburne, TX06-2012
Master of Science - Healthcare Administration
The University of Texas At Arlington
Arlington, Texas, TX08-2008
Paramedic Certificate - Paramedicine
Tarleton State University
Stephenville, Texas, TX05-1995
Bachelor of Science - Business Administration
Howard Payne University
Brownwood, TX12-1994
Skills
- Function independently with high degree of autonomy
- Clinical leadership
- Strong oral and written communication skills
- Employee issue resolution
- Supervisory experience
- Analytical by nature
- Staff development through onboarding, training, ongoing coaching and mentoring
- Advocacy and counseling for both peers and patients
- Direct patient care and management
- Team management
- Operations oversight
- Crisis management
Certification
Texas Board of Nursing - Registered Nurse (TX Lic # 818805)
Texas Department of Health Services - Licensed Paramedic (TX Lic # 49362)
Certified Flight Registered Nurse (CFRN)
Certified Emergency Nurse (CEN)
Trauma Nursing Core Course (TNCC)
Basic Cardiac Life Support (BCLS)
Advanced Cardiac Life Support (ACLS)
Pediatric Advanced Life Support (PALS)
Neonatal Resuscitation Program (NRP)
Advanced Trauma Life Support (ATLS) audit
Timeline
Emergency Department RN/Charge Nurse
Texas Health Huguley Hospital
06.2012 - 05.2014
Clinical Operations Manager
CareFlite
09.2001 - 12.2025
Bachelor of Science - Nursing
University of Texas Arlington
Associate Degree in Nursing - Nursing
Hill College
Master of Science - Healthcare Administration
The University of Texas At Arlington
Paramedic Certificate - Paramedicine
Tarleton State University
Bachelor of Science - Business Administration
Howard Payne University