Andrew Freeman
Menifee,CA
Summary
Proven leader in retail management, notably with Lowe's Home Improvement, where I elevated customer satisfaction ratings through effective team coaching and innovative problem-solving. Expert in store organization and adept at fostering customer relations, my approach significantly boosts operational efficiency and team performance.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
Dunn Edwards Paints
06.2023 - Current
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Assistant Store Manager
Lowe's Home Improvement
05.2015 - 06.2023
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
GED -
Murrieta Valley High School
Murrieta, CASkills
- Loss Prevention
- Store Organization
- Department Oversight
- Records Management
- Customer Relations
- Stock management
- Shift Scheduling
- Assignment Delegation
Timeline
Assistant Store Manager
Dunn Edwards Paints
06.2023 - Current
Assistant Store Manager
Lowe's Home Improvement
05.2015 - 06.2023
GED -
Murrieta Valley High School