Andrew Fuentes
Cameron,TX
Summary
HI, my name is Andrew I am a 2023 high school graduate. I am currently attending Temple College in the pursuit of an Associates degree in Kinesiology. I have worked for about three years as a customer services representative.
Overview
3
3
years of professional experience
Work History
Manager
Bexar County Markets
08.2023 - 12.2023
- Coached, mentored and trained team members in order to improve their job performance.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Cashier
Bexar County Market
01.2022 - 08.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Performed other duties as assigned by management.
- Collected payments and provided accurate change.
- Greeted customers entering store and responded promptly to customer needs.
Cook
Brazos Pizza
05.2021 - 12.2021
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Adhered to food safety standards when storing and preparing foods.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Checked quality of ingredients before use in order to ensure freshness.
- Ensured that all food was cooked at correct temperatures and stored correctly.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Organized storage areas for efficient usage of space.
- Resolved customer complaints regarding food quality or services provided.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Followed established procedures and requirements for safe food handling, storage and service.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
Cook
I'm Pizza
03.2021 - 05.2021
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Adhered to food safety standards when storing and preparing foods.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Checked quality of ingredients before use in order to ensure freshness.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
Education
Associate of Science - Kinesology
Temple College
Temple, TXHigh School Diploma -
Cameron Yoe High School
Cameron, TX05.2023
Skills
- Customer Service
- Dish Preparation
- Food Handling
- Sanitation
- Order Verification
- Food Presentation
- Food Handler Certification
- Payment Collection
- ID Verification
- Payment Processing
- Cash Drawer Balancing
- Money Handling
Timeline
Manager
Bexar County Markets
08.2023 - 12.2023
Cashier
Bexar County Market
01.2022 - 08.2023
Cook
Brazos Pizza
05.2021 - 12.2021
Cook
I'm Pizza
03.2021 - 05.2021
Associate of Science - Kinesology
Temple College
High School Diploma -
Cameron Yoe High School