Andrew Fuentes
San Antonio,TX
Summary
Results-oriented leader with highly effective sales and marketing expertise, team building skills, and a strong focus on achieving strategic goals. Utilizes long-term and residual productive relationships to drive commendable results and leads top-tier multifunctional teams. Inspires team motivation through relationship building, training, and staff development. Noted for exceptional lead generation, sales closings, revenue growth, and sustained business success. Bilingual in Spanish, facilitating effective communication with diverse clients and colleagues.
Overview
22
22
years of professional experience
Work History
New Home Sales Rep
First American Homes
08.2024 - Current
- Contributed valuable insights during weekly team meetings regarding customer feedback patterns which led to continuous improvement initiatives in our sales processes.
- Negotiated contracts on behalf of clients, ensuring favorable terms for both the buyer and seller while maintaining compliance with real estate laws.
- Assisted in the development of pricing strategies for new communities based on competitive analysis data gathered from comparable neighborhoods.
- Exceeded quarterly sales targets consistently by utilizing proven selling techniques tailored to individual buyer needs and preferences.
- Provided regular progress updates to clients throughout the sales cycle from initial inquiry through closing.
- Facilitated a seamless transition from contract signing to move-in day by coordinating with various internal departments as well as external partners like inspection agencies and appraisers.
- Organized and hosted open houses, showcasing available properties to interested parties and fostering positive rapport with visitors.
- Leveraged social media platforms such as Facebook, Instagram, and LinkedIn for increased visibility within target markets.
- Addressed client concerns promptly and professionally throughout the buying process, resolving any issues that arose to ensure a smooth transaction.
- Conducted comprehensive market research to identify target demographics for each community, tailoring sales strategies accordingly.
- Coordinated closely with mortgage lenders and escrow companies to expedite closings while minimizing delays or complications.
- Generated leads through cold-calling, email campaigns, and networking events, contributing significantly to overall sales goals.
Loan Officer
Expedient Mortgage
01.2022 - 08.2024
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintained strict confidentiality of bank records and client information.
- Submitted loan applications to underwriter for verification and recommendations.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Examined customer loan applications for loan approvals and denials.
- Developed strong relationships with customers through high levels of customer service.
- Conducted thorough credit analysis to minimize risk exposure for the financial institution.
- Leveraged social media platforms to promote loan products, significantly increasing online applications.
General Manage Bar Manager
Dive Bar LLC
01.2022 - 12.2022
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Increased revenue with creative marketing initiatives and promotional events.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
Loan Officer
Aligned Mortgage of Texas
01.2021 - 01.2022
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintained strict confidentiality of bank records and client information.
- Submitted loan applications to underwriter for verification and recommendations.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Examined customer loan applications for loan approvals and denials.
Senior New Home Sales Representative
Armadillo/View Homes Inc
01.2014 - 01.2021
- Leveraged social media platforms such as Facebook, Instagram, and LinkedIn for increased visibility within target markets.
- Provided regular progress updates to clients throughout the sales cycle from initial inquiry through closing.
- Coached junior sales representatives by sharing knowledge, providing constructive feedback, and offering guidance for improved performance.
- Conducted comprehensive market research to identify target demographics for each community, tailoring sales strategies accordingly.
- Facilitated a seamless transition from contract signing to move-in day by coordinating with various internal departments as well as external partners like inspection agencies and appraisers.
- Participated in continuing education courses and industry conferences to stay current on best practices, new developments, and changing regulations within the real estate sector.
- Managed CRM system effectively by tracking all prospect interactions accurately for efficient follow-up communication efforts leading towards successful closings.
- Contributed valuable insights during weekly team meetings regarding customer feedback patterns which led to continuous improvement initiatives in our sales processes.
- Organized and hosted open houses, showcasing available properties to interested parties and fostering positive rapport with visitors.
- Coordinated closely with mortgage lenders and escrow companies to expedite closings while minimizing delays or complications.
- Established strong relationships with builders in order to stay updated on construction timelines and product availability enabling accurate communication of property details to potential buyers.
Bartender
Various Speed Bars/Clubs/Dive Bars
01.2004 - 01.2015
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bar Manager/Traveling Manager/ New Store Opening
Twin Peaks Restaurants
01.2013 - 01.2014
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
Sales Manager / Fitness Consultant
Gold’s Gym International (Bandera Trails)
01.2010 - 01.2013
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
Sr. Fitness Consultant
Spectrum Athletic Clubs
01.2007 - 01.2010
- Boosted member participation in group classes by promoting class offerings during individual consultations.
- Increased gym revenue by consistently meeting sales targets for memberships, personal training packages, and additional services.
- Fostered a culture of accountability and goal-setting through regular client check-ins and progress updates.
Assistant Bar Manager / Team Leader / Bartender/Server
Johnny Carinos Italian Grill
01.2003 - 01.2005
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Cultivated a loyal customer base by delivering exceptional service experiences, resolving complaints promptly, and soliciting feedback for continuous improvement efforts.
- Collaborated with the Bar Manager in setting sales targets, budgeting, forecasting, and expense control measures.
- Ensured smooth operations during peak hours with effective staff scheduling and delegation of tasks.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Facilitated ongoing communication between bar staff and restaurant kitchen team to ensure seamless service delivery during busy meal periods.
- Crafted special drink and cocktail menu items for seasonal offerings.
Education
No Degree - Business Managment
Laredo Community College
Laredo, TXHigh School Diploma -
United High School
Laredo, TX06.2003
Skills
- Sales/Marketing Strategy
- Restaurant/Bar Operations/Management
- Staff Training & Development
- Leadership/Management
- Profit and Loss Oversight
- New Business Development
- Relationship Management/Development
- Market Analysis
- Inventory Management
- Technical Knowledge: Microsoft Office,Excel
- POS Systems (Aloha, Micros, Smart Tab, Check Free, Maitrie’D)
- Visual Fitness Planner (VFP)
- Sales Force
- Sales Simplicity
- Encompass
- Arive (Mortgage Software)
- NMLS Licensed Mortgage Broker
Management and Leadership
Managed multiple multifunctional teams of 50 to 200 restaurant/fitness club employees including, kitchen, maintenance, bar, waitstaff, front and back of the house employees, sales representatives, front desk, training staff, custodial, security and group fitness. Coached and developed staff of 50-200 team members in effectively executing suggestive sales strategies to deliver high quality customer service and to achieve monthly, quarterly and yearly sales goals. Directed daily site operations, including opening/closing site, managing profit and loss, and ensuring adequate inventory/staffing for daily service requirements. Recruit, train, motivate, and develop team members., Spearheaded the opening of $6.8 million dollar restaurant and led a team to drive sales goals up to $5.5 million., Twin Peaks, Effectively supported multi-site operations of seven geographically dispersed restaurants, including a corporate training center. Served as a corporate training manager., Twin Peaks, Established an employee incentive program to capitalize on business relationships and outreach opportunities to increase revenues., Twin Peaks, Spectrum/Golds Gym, Established and maintained working relationships with over 150 realtors throughout the city of San Antonio/Austin/New Braunfels to achieve team and individual sales goals., Armadillo Homes, Aligned Mortgage of Texas, Established and implemented an independent referral program for Current and New Home Owners to help bolster personal sales and help achieve personal and team sales goals., Armadillo Homes/ Aligned Mortgage of Texas, Lead a sales team in the opening, growth and development of 2 New State of the Art Fitness Facilities with aggressive membership sales and personal training sales goals., Gold's Gym
Sales And Marketing Experience/Sales Accolades
Identified and launched innovative marketing strategies and promotions to increase sales and profitability. Generated new business through newly developed marketing plans focused on obtaining quality leads/residual leads. Customized programs and services to ensure high member satisfaction and retention and residual referrals. Advised customers on current promotions and program pricing. Facilitated site tours and executed sales strategies, including phone inquiries, online inquiries, relationship management, sponsored programs, and outreach. Introduced potential customers to available services and membership/new home purchasing benefits. Maintained a high closing percentage of over 55% of appointments and walk in traffic closings. Utilized social media and maximized social media outreach and marketing to obtain new clientele with little to minimum cost., Grossed $453,000 in revenue, including $37,000 in new membership sales and $55,000 in personal training services. (Average per year), Golds Gym, 2010-2013, Increased market penetration and revenues through effective collaboration with Personal Training Department., Golds Gym/ Spectrum Athletic Clubs.
Armadillo Homes, Sales Rookie of The Year Nominee 2014,
Armadillo Homes, 2015 Second Quarter, Third Quarter Most Sales, Closings, Net Sales, and Gross Sales,
Armadillo Homes, 2017 First Quarter Most Sales Closings and Third Quarter Most Sales Closings.,
Armadillo Homes, 2018 First Quarter Most Sales Closings.,
Armadillo Homes, 2019 Third Quarter Most Sales Closings.
Armadillo Homes, 2014 Total Gross Sales Closing Revenue 5.7 Million.
Armadillo Homes, 2015 Total Gross Sales Closing Revenue 6.7 Million.
Armadillo Homes, 2016 Total Gross Sales Closing Revenue 8.4 Million.
Armadillo Homes, 2017 Total Gross Sales Revenue 8.9 Million.
Armadillo Homes, 2018 Total Gross Sales Revenue 9.2 Million.
Armadillo Homes, 2019 Total Gross Sales Revenue 8.5 Million.
Armadillo Homes, 2020 Total Gross Sales Revenue 7.2 Million.
Areas Of Strength and Expertise
- Sales/Marketing Strategy
- Restaurant/Bar Operations/Management
- Staff Training & Development
- Leadership/Management
- Profit and Loss Oversight
- New Business Development
- Relationship Management/Development
- Market Analysis
- Inventory Management
- Technical Knowledge: Microsoft Office, POS Systems (Aloha, Micros, Smart Tab, Check Free, Maitrie’D), Visual Fitness Planner (VFP) Sales Force, Sales Simplicity, Sales Force, Encompass and Arive (Mortgage Software)
Timeline
New Home Sales Rep
First American Homes
08.2024 - Current
Loan Officer
Expedient Mortgage
01.2022 - 08.2024
General Manage Bar Manager
Dive Bar LLC
01.2022 - 12.2022
Loan Officer
Aligned Mortgage of Texas
01.2021 - 01.2022
Senior New Home Sales Representative
Armadillo/View Homes Inc
01.2014 - 01.2021
Bar Manager/Traveling Manager/ New Store Opening
Twin Peaks Restaurants
01.2013 - 01.2014
Sales Manager / Fitness Consultant
Gold’s Gym International (Bandera Trails)
01.2010 - 01.2013
Sr. Fitness Consultant
Spectrum Athletic Clubs
01.2007 - 01.2010
Bartender
Various Speed Bars/Clubs/Dive Bars
01.2004 - 01.2015
Assistant Bar Manager / Team Leader / Bartender/Server
Johnny Carinos Italian Grill
01.2003 - 01.2005
No Degree - Business Managment
Laredo Community College
High School Diploma -
United High School