Andrew Fuller
Denton,TX
Summary
Experienced communicator with a versatile, demonstrated skill set in CRM, customer service, management, sales, and marketing.
Successfully oversees high-volume merchandising CRM and customer service department, excelling in fast-paced environments. Expertise in optimizing customer service systems to ensure seamless client experiences.
Overview
5
5
years of professional experience
Work History
Customer Service Operations Manager
Hyre Holdings
01.2022 - Current
- Manage the full scope of customer service and CRM operations, overseeing both inbound and outbound communication channels.
- Lead the development and execution of customer fulfillment, service protocols according to collaborative goals with ownership.
- Coordinate with ownership to rework strategies and adapt CRM operations to evolving business needs and performance target
- Manage a of 10-20 remote and in-person customer service agents who address high-volume inbound communication via phone, chat or email
Assistant Merchandising Production Manager
Pride Basics
01.2021 - 01.2022
- Oversee daily operations for picking, sorting, printing, and shipping high-volume merchandise, managing up to 500+ units of apparel per day.
- Utilize ShipStation, Hubspot, Woocommerce and other customer service platforms to process and track orders.
- Coordinate with USPS and UPS to manage shipping logistics, resolving issues to guarantee smooth delivery and customer satisfaction.
Call Center Trainer & Quality Assurance POC
AT&T
12.2019 - 01.2021
- Manage, train multiple teams of 30+ agents to operate customer service troubleshooting, sales according to curriculum set by parent company.
- Review and grading agent calls to ensure adherence to company service standards. •
- Led quality assurance efforts by reviewing agent calls, grading performance, and delivering targeted training sessions or refreshers to enhance service quality.
- Led workshops and one-on-one sessions to reinforce key customer service and sales practices, driving higher team performance and customer satisfaction.
Education
B.A. in Public Relations -
University of North Texas
Denton, TX05.2025
Skills
- Customer Service/CRM
- Public Relations
- Technical Writing
- Business Communication
- Graphic Design
- B2B, D2C Sales
- Integrated Marketing
- Microsoft Office
- Google Suite
- Adobe CC
- Quality Assurance
- Computer Proficiency
- Social Media
- Call Center Operations
- Project Management
- Technical Support
Timeline
Customer Service Operations Manager
Hyre Holdings
01.2022 - Current
Assistant Merchandising Production Manager
Pride Basics
01.2021 - 01.2022
Call Center Trainer & Quality Assurance POC
AT&T
12.2019 - 01.2021
B.A. in Public Relations -
University of North Texas
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