Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andrew Funk

Portage

Summary

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

LifeQuotes
04.2025 - Current
  • Assisted customers with inquiries, providing accurate information about life insurance products and services.
  • Processed customer orders and claims efficiently, ensuring timely resolution of issues.
  • Utilized CRM software to track interactions and maintain detailed customer records for future reference.
  • Collaborated with team members to enhance service delivery and improve overall customer satisfaction rates.

Hospitality Specialist

Chick-fil-A
03.2023 - 04.2025
  • Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
  • Assisted in maintaining cleanliness and organization of hospitality areas, ensuring positive guest experiences.
  • Collaborated with various team members to meet guests' requests.
  • Collaborated with team members to streamline daily operations, enhancing overall efficiency in service delivery.

Education

BBA - Personal Financial Planning

Western Michigan University
Kalamazoo, MI
05-2029

High School Diploma -

Portage Central Highschool
Portage, MI
05-2025

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Call center experience

Timeline

Customer Service Representative

LifeQuotes
04.2025 - Current

Hospitality Specialist

Chick-fil-A
03.2023 - 04.2025

BBA - Personal Financial Planning

Western Michigan University

High School Diploma -

Portage Central Highschool

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