Andrew Fussell

As a Route Specialist I am responsible for making sure our customers needs and concerns are met and taken care of in a timely manner. This involves anything from delivering uniforms and towels to reviewing the invoice to confirm it is accurate. I mainly fill-in when the SSR is sick or on vacation, but sometimes I ride with SSRs to assist on their route. Relaying issues that may arise on the route to the SSR is an important part of the job. Ensuring customer satisfaction and that the job is completed at every account is the most important part of the position.

Maintaining a route that consisted of 70-90 accounts. Delivering products to customers on a weekly basis. Making sure uniform counts were accurate and if any were missing or damaged getting them ordered for the customer. Solving any issues or problems that the customer may have. Working with service supervisor to evaluate and determine what products could be added to grow my route. Meeting monthly and quarterly goals to earn bonuses.

Setting up and filling of medical oxygen cylinders for delivery to hospitals and doctors offices. Maintaining logs and inspection reports according to FDA regulations. Doing monthly inventories of products. Operating forklift as needed to move pallets of gas cylinders.