Summary
Overview
Work History
Education
Skills
Timeline
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Andrew Gagne

Boston,MA

Summary

Energetic and passionate candidate with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.

Overview

7
7
years of professional experience

Work History

Shift Manager

Starbucks
02.2020 - Current
  • Trained and supervised employees to maximize team performance and ensure quality compliance with company standards for food and services.
  • Kept team members operating productively and working on task to meet business and customer needs.
  • Coached team members to motivate toward more efficient work, encourage a positive attitude, and improve the experience for customers and the entire team.
  • Managed storefront and cooperated with coworkers to ensure business needs are being addressed properly and consistently.

Restaurant Server

Summit's Wayside Tavern
06.2016 - 01.2020
  • Cultivated customer relationships by setting a positive tone for the entire dining experience and serving food and beverages promptly with focused attention to customer needs.
  • Maintained thorough menu knowledge to sufficiently answer questions and share knowledge, enabling customers to make personal decisions based on their own needs and interests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.


Education

High School Diploma -

Milton High School
Alpharetta, GA
2018

Skills

  • Customer Service
  • Collaboration
  • Problem-Solving
  • Adaptability
  • Task Prioritization
  • Calm Under Pressure
  • Punctual and Reliable
  • Cleanliness and Sanitation

Timeline

Shift Manager

Starbucks
02.2020 - Current

Restaurant Server

Summit's Wayside Tavern
06.2016 - 01.2020

High School Diploma -

Milton High School

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Andrew Gagne