ANDREW GALVIN
Swartz Creek
Summary
Account Manager, specializing in Enterprise Software Sales. History of working in rapid-growth companies with first time PE backing. Helped to grow revenue 5x and mentored Account Management team. Prior experience as a Senior Information Technology Specialist with nearly a nearly ten year history of working in the government software industry. Strong information technology and sales professional with a Bachelor of Business Administration – BBA focused in Business Administration/Information Technology from Columbia Southern University.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Account Manager
BS&A Software
02.2024 - Current
- As an Account Manager with an additional focus in Customer Success and Project Management, I am responsible for the strategic planning, direction, and oversight of all sales activities within my allocated accounts.
- Using data-driven planning strategies to further organizational transformation efforts to help my clients succeed.
- Collaborating with clients, stakeholders, project managers, and project team members to develop and maintain executable work plans for my clients to achieve their goals.
- Once the project is executed, maintain and provide the schedule and resource information required to monitor and control the project through consistent tracking and communication with clients, teammates, and Project Management, and use of scheduling tools.
- Achieving agreed-upon sales targets
- Developing future sales plans
- Building and maintaining a robust sales pipeline in the CRM system
- Submitting the required sales forecasts
- Managing nearly 600 accounts valued in the seven-figure range
- Serving as the liaison between the customer and the company to ensure customer satisfaction before and after the sale.
- Negotiated prices, terms of sales and service agreements.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- History of working in rapid-growth companies with first time PE backing. Helped to grow revenue 5x and transition team through successful acquisition, creating synergy across various Sales teams and Rev Ops.
Senior Information Technology Specialist
BS&A Software
06.2016 - 02.2024
- Involved with Project Management during the IT process including scheduling, planning and developing schedules and procedures.
- IT analyst role with experience in Microsoft Azure Cloud.
- Reviewing administrative analytics, converting data and deploying to Azure Cloud.
- Provide technical support for computer systems, hardware, and software issues.
- Integrate SaaS solutions and payment vendor systems.
- Manage Windows OS ‘7’11’ and Server ‘2008’2022’ environments.
- Utilize SQL Server 2008’2022 for data management.
- Conduct diagnostic tests and implement problem resolutions.
- Install and repair computer hardware and software.
- Resolve LAN and WAN network issues efficiently.
- Deploy and manage systems with Microsoft Azure Cloud.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Configured and tested new software and hardware.
Information Management Specialist
US Air Force Reserve
12.2013 - 09.2016
- Managed publication design, control, and dissemination, ensuring compliance with legal standards.
- Wrote strategic business plans outlining need for departmental information technology resources.
- Guided publication and form compliance with style and statutory requirements.
- Implemented electronic and manual communication procedures.
- Created and managed automated file and record systems.
- Oversaw records storage and retrieval, ensuring Privacy Act compliance.
- Conducted diagnostics and managed information systems and hardware.
Sales Consultant
Young Chevrolet Cadillac Buick GMC
12.2013 - 05.2016
- Understanding of automobiles by studying characteristics, capabilities, and features; comparing and contrasting competitive models; inspecting automobiles.
- Developed buyers by maintaining rapport with previous customers; suggesting trade-ins; meeting prospects at community activities; greeting drop-ins; responding to inquiries; recommending sales campaigns and promotions.
- Qualified buyers by understanding buyer's requirements and interests; matching requirements and interests to various models; building rapport.
- Demonstrates automobiles by explaining characteristics, capabilities, and features; taking drives; explaining warranties and services.
- Closed sales by overcoming objections; asking for sales; negotiating price; completing sales or purchase contracts; explaining provisions; explaining and offering warranties, services, and financing; collects payment; delivers automobile.
- Provided sales management information by completing reports.
- Updated job knowledge by participating in educational opportunities; reading professional publications.
- Enhanced dealership reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job.
Executive Support
United States Air Force
09.2010 - 12.2013
Education
Bachelor of Business Administration - BBA - Business Administration/Information Technology
Columbia Southern University
12.2018
None - Business, Management, Marketing, and Related Support Services
Kaplan University
12.2015
Diploma - undefined
Corunna High School
12.2009
Skills
- Needs analysis
- Preparing contracts
- Market forecasting
- Trend forecasting
- Lead prospecting
- Sales negotiations
- Revenue growth
- Team Training
- CRM - SalesForce
Certification
- Building Your Team - Columbia Southern University
- Foundations for Success - Columbia Southern University
- Leading Through Failure - Columbia Southern University
- Servant Leadership - Columbia Southern University
Timeline
Account Manager
BS&A Software
02.2024 - Current
Senior Information Technology Specialist
BS&A Software
06.2016 - 02.2024
Information Management Specialist
US Air Force Reserve
12.2013 - 09.2016
Sales Consultant
Young Chevrolet Cadillac Buick GMC
12.2013 - 05.2016
Executive Support
United States Air Force
09.2010 - 12.2013
None - Business, Management, Marketing, and Related Support Services
Kaplan University
Diploma - undefined
Corunna High School
Bachelor of Business Administration - BBA - Business Administration/Information Technology
Columbia Southern University
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