Andrew Garcia
Pearl City,HI
Summary
Dynamic leader and problem-solver with a proven track record in operations management and customer service, honed across roles from the Hawaii Army National Guard to Cutter Aviation. Excelled in enhancing operational capabilities and customer satisfaction, leveraging expertise in Microsoft and record management. Demonstrates exceptional multitasking and communication skills, driving significant improvements in both military and civilian aviation sectors.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Pilot/Flight Platoon Leader
Hawaii Army National Guard
01.2023 - Current
- Plan, direct, and manage company flight operations.
- Manage pre-flight preparation, ensuring regulatory compliance across the crew, and develop flight plans according to weather conditions, distance, and aircraft weight.
- Handle administrative requirements of the unit, maintain records and submit operational reports to higher headquarters.
- Evaluate and analyze unit operational performance metrics to identify opportunities for improvement.
- Implement training programs and assessments for pilots and crew to enhance operational capabilities.
Customer Service Representative
Cutter Aviation
05.2022 - 01.2023
- Monitor the arrival, parking, refueling, loading, and departure of all aircraft.
- Catering to customers; confer with customers by telephone or in person in order to provide information about products and services.
- Acknowledge customer dissatisfaction and resolve complaints
- Determine charges for services requested, collect payments, or arrange for billing
- Maintain air-to-ground and point-to-point radio contact with aircraft.
Sales Associate
Target
04.2020 - 08.2020
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Trained and developed other Sale Associates in company processes, product knowledge, customer service and selling techniques
Education
Bachelor of Science - Aeronautics
Embry-Riddle Aeronautical University
Prescott, AZ05-2022
High School Diploma -
Mililani High School
Mililani, HI05-2018
Skills
- Customer Service
- Sales
- Accounting
- Record Management
- Microsoft Expert
- Multitasking
- Communication
- Leadership
- Problem-solver
- Operations Management
Certification
- Commercial Helicopter License
- Instrument Helicopter Rating
Timeline
Pilot/Flight Platoon Leader
Hawaii Army National Guard
01.2023 - Current
Customer Service Representative
Cutter Aviation
05.2022 - 01.2023
Sales Associate
Target
04.2020 - 08.2020
- Commercial Helicopter License
- Instrument Helicopter Rating
Bachelor of Science - Aeronautics
Embry-Riddle Aeronautical University
High School Diploma -
Mililani High School
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