Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic

Mitia Shaw

Customer Service Representative
Georgetown,SC

Summary

Dynamic Customer Service Representative with proven expertise at Walmart, excelling in problem resolution and relationship building. Demonstrated ability to enhance customer satisfaction through active listening and critical thinking, leading to increased loyalty. Skilled in data entry and maintaining detailed records, ensuring effective follow-up and issue resolution.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Walmart
02.2019 - 04.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

High School Diploma -

Andrews High School
Andrews, SC
06-2007

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Call center experience
  • Computer proficiency

Accomplishments

  • Cashier - Achieved highest Number of new credit accounts opened within one-month period.
  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Interests

  • Participating in cultural exchange programs and homestays
  • Offering time and support to shelters for the homeless, women, and animals
  • Enjoy participating in dancing for overall physical and mental well-being

Timeline

Customer Service Representative

Walmart
02.2019 - 04.2025

High School Diploma -

Andrews High School

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