Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

ANDREW GASSEN

SALES & SERVICE
Gretna,LA

Summary

Dynamic professional with a proven track record in sales management and customer relationship management, honed at Topper World of Gretna. Excelled in developing strong supplier relationships and enhancing customer satisfaction through meticulous service and follow-ups. Skilled in utilizing both technical and interpersonal skills to drive business growth and team efficiency. Demonstrates a positive attitude and a commitment to safety practices. Skilled in sales and customer relationship management, with background in diverse sales environments. Possess strong communication, negotiation, and strategic planning skills critical for success in sales roles. Demonstrated ability to increase customer satisfaction and loyalty through effective sales tactics and service excellence. Contributed to significant growth in client base and revenue in previous positions by identifying new opportunities and optimizing sales processes. Multi-talented Sales Assistant adept at handling any store department. Talent for inventory management and documentation. ambitious in advancing personal expertise and company sales performance. Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.

Overview

12
12
years of professional experience

Work History

SALES & SERVICE

Topper World OF GRETNA
Gretna, LA
05.2013 - Current
  • Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
  • Provided exceptional customer experiences to service recipients.
  • Conducted pre-installation site visits to measure, evaluate, and plan installations, reducing project delays.
  • Collaborated closely with other team members throughout the entire installation process.
  • Followed building standards and codes during unit installations.
  • Reviewed work orders and discussed with supervisors.
  • Evaluated vehicle schematics to assess required parts and order accordingly.
  • Removed systems and fixtures to prepare for replacements.
  • Maintained inventory of installation supplies, tools, and equipment, ensuring availability for scheduled jobs.
  • Assisted with troubleshooting customer issues related to products installed or serviced.
  • Installed, configured and tested hardware components to ensure proper functionality.
  • Assembled and mounted electronic equipment following technical guidelines and safety standards.
  • Utilized a variety of hand and power tools to cut, shape, and fit materials for installation.
  • Created detailed service reports for each job completed.
  • Conducted test drives before and after repair services.
  • Conducted post-installation follow-ups with customers to ensure satisfaction with services rendered.
  • Wired equipment while following safe electrical procedures to eliminate risk.
  • Developed strong relationships with suppliers to ensure timely delivery of high-quality materials.
  • Ensured that work areas were clean and organized at all times.
  • Maintained inventory of supplies, materials and tools to complete work on job sites.
  • Scheduled appointments with clients for installation or repair services.

Education

Automotive General Technician - Automotive Engineering

Delgado Community College
New Orleans, LA
11-2018

Skills

  • Performance tracking
  • Sales management
  • Human resource management
  • Business development program design
  • Customer outreach
  • Customer relationship management
  • Following safety practices
  • Shelf merchandising
  • Product restocking
  • Pallet management
  • Protected lifting
  • Pallet jack operation
  • Product tagging
  • Customer service
  • Shelving of products
  • Warehouse safety
  • Willing to learn
  • Truck unloading
  • Cleaning procedures
  • Positive attitude

References

References available upon request.

Timeline

SALES & SERVICE

Topper World OF GRETNA
05.2013 - Current

Automotive General Technician - Automotive Engineering

Delgado Community College
ANDREW GASSENSALES & SERVICE