Andrew Geddes
Mansfield
Summary
Resourceful Customer Support Team Lead known for high productivity and efficient task completion. Specialize in conflict resolution, process improvement, and team management. Excel in communication, leadership, and problem-solving to enhance team performance and customer satisfaction.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Production Team Support
Newman Technology
Mansfield
08.2020 - Current
- Provide tools, equipment, instructions and resources to associates to support them in meeting safety, quality and production targets.
- Direct and train associates to perform at their optimum capabilities, allowing the associates to develop and grow.
- Identified areas for process improvement and implemented changes accordingly.
- Conducted performance reviews to identify and rectify areas for skill improvement.
- Set up, adjusted and maintained machines to operate at peak levels and meet challenging demands.
- Issued work orders for repairs to plan maintenance of equipment and machinery.
- Improved efficiency by minimizing downtime.
- Provided leadership, motivation, direction, and support to team members during shifts.
- Supported safety programs to reduce and eliminate employee injuries.
- Defined and determined cause of problem to identify, prioritize and select alternatives.
- Conducted thorough inspections of products to ensure compliance with quality standards.
- Inspected products for defects and conformance to customer specifications using precision measuring instruments.
- Assessed materials, parts and products for conformance with quality control requirements and production specifications.
Evaluator
Newman Technology
Mansfield
03.2018 - 08.2020
- Evaluated product quality through detailed inspections and assessments.
- Inspected welds for quality and compliance with specifications.
- Maintained a clean and safe work environment following safety protocols.
- Utilized various welding methods including MIG and TIG
- Operated welding equipment to repair exaust parts to ensure customer quality standards.
- Completed day-to-day duties accurately and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
Lucas High School
Lucas, OHCollision Repair
Pioneer Career And Technology Center
Shelby, OH 08.2006 - 05.2008
Skills
- Equipment maintenance
- Process improvement
- Quality control
- Team leadership
- Safety compliance
- Time management
- Problem solving
- Performance evaluation
- Production planning
References
References available upon request.
Timeline
Production Team Support
Newman Technology
08.2020 - Current
Evaluator
Newman Technology
03.2018 - 08.2020
Collision Repair
Pioneer Career And Technology Center
08.2006 - 05.2008
Lucas High School