Andrew Gianvecchio
Brooklyn,NY
Summary
A successful restaurant and team manager with over 4 years of experience in creating consistent and excellent hospitality practices through table touching and personable interactions. Highly communicative, patient, hard working, and empathetic leader with an extraordinary passion for guest engagement, food and beverage, and team development. Obtained food handlers certification.
Overview
6
6
years of professional experience
Work History
Sommelier
Loring Place
New York, NY
08.2024 - Current
- Engaged with guests through conversation about the various styles of wine available.
- Aided the event team in discussing various wine package presentations.
- Researched new and innovative biodynamic wine producers, vineyards, wineries, varietals, and vintages.
- Incorporated weekly wine specials through wine education to encourage increasing sales.
- Assisted in educating new and current team members on wines by the glass.
- Collaborated with chefs to develop wine pairings for holiday prix-fixe menus.
Server/Event Captain
Loring Place
New York, NY
01.2024 - Current
- Built guest experiences through menu education, and thoughtful interactions.
- Worked with upper management on abilities to upsell by implementing positive guest engagement.
- Assisted in training new servers.
- Communicated effectively with the CDC and sous chefs regarding customer allergies or special requests.
- Worked with the event director to optimize overall guest experience including; directing timing of food, confirming guest allergies and preferences, and organizing staff duties.
- Lead a team of up to nine staff members for private events.
- Expedited all food to the private dining room, ensuring food safety for any guests with dietary restrictions.
Restaurant Manager
Vic's Restaurant
New York, New York
05.2023 - 11.2023
- Created an in-depth menu education matrix with the Executive Chef to increase overall food knowledge for new and existing employees.
- Worked closely with the assistant general manager on building relationships with neighboring restaurants.
- Responsible for all interviewing, hiring, onboarding, training, and scheduling of the Mâitre D and host team.
- Assisted in training new managers on maintaining and upholding all SOPs.
- Assisted the Event Director in maintaining communication with private event guests and ensuring an overall positive dining experience.
- Responsible for managing the food and beverage product mix, evaluating staff forecasting, holding staff one-on-one meetings, and handling disciplinary actions.
- Built efficient roadways with customers to communicate all resolved and unresolved guest complaints.
- Maintained detailed records of sales transactions and daily shift reports.
Restaurant Manager
Jajaja Plantas Mexicana
New York, NY
04.2022 - 05.2023
- Prioritized hospitality practices through educational pre-shifts, improving steps of service, and building relationships with new and repeat guests.
- Developed SOP for monthly 1-on-1 employee evaluations. Issuing fair disciplinary measures while offering daily counseling and mentorship.
- Managed kitchen team by introducing communication techniques, helping to improve ticket time averages by 3 minutes.
- Introduced SOP for host chits to develop and improve guest engagement.
- Worked directly with Executive Chef on food safety practices through issuing and establishing random mock-inspections, resulting in 'A' Grade.
- Worked with General Manager to reduce labor costs by 13% with effective scheduling, forecasting and increasing staff productivity.
- Worked with event team to help organize walk-through's of private event space, menu selection and guest personal preferences.
- Oversaw qualitly conrol in pravte event spaces.
- Interviewed, hired and onboarded new employees.
- Maintained bar inventory and ordering requests.
Floor Manager
Ai Fiori - Michelin Star & WS Grand Award - Altamarea Group
New York, NY
06.2021 - 04.2022
- Maintained consistent Michelin level dining experiences.
- Communicated guests needs and expected trends directly to ownership.
- Lead Sky Terrace team, a rooftop concept on the 11th floor of the Langham Hotel, while also overseeing private event spaces and a la carte dining of the restaurant.
- Assisted event team with organizng walk-throughs, menu choices and guest personal preferences for private event spaces.
- Assisted the chef de cuisine in updating food and menu knowledge for the front-of-house team.
- Built lasting relationships with both guests and team members alike through establishing trust, understanding needs, providing assistance, and collecting feedback to optimize operations.
- Assessed team efficiency, led individual employee performance evaluations, and created ambitious goals designed to improve weak points.
- Prepared front of house team for annual Forbes Travel Guide review and Michelin Star checklists.
Catering Supervisor
Aramark
Flushing, NY
02.2020 - 06.2021
Assistant Floor Manager
388
Roslyn, NY
09.2018 - 01.2020
Skills
- Time management
- Critical thinking
- Customer relationships
- Wine education
- Food pairing principles
- Biodynamic wines understanding
- Menu production and development
- Special events
- Employee development and retention
- Task delegation
- Staff forecasting
- Policy development/SOP
- Issue and conflict resolution
Timeline
Sommelier
Loring Place
08.2024 - Current
Server/Event Captain
Loring Place
01.2024 - Current
Restaurant Manager
Vic's Restaurant
05.2023 - 11.2023
Restaurant Manager
Jajaja Plantas Mexicana
04.2022 - 05.2023
Floor Manager
Ai Fiori - Michelin Star & WS Grand Award - Altamarea Group
06.2021 - 04.2022
Catering Supervisor
Aramark
02.2020 - 06.2021
Assistant Floor Manager
388
09.2018 - 01.2020
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