Summary
Overview
Work History
Education
Certification
Awards
Timeline
Generic

Andrew Gilger

Lancaster,USA

Summary

Highly skilled manager and emergency services professional with extensive background in pre-hospital emergency care and services.

Overview

43
43
years of professional experience
1
1
Certification

Work History

Performance Improvement Officer (Paramedic Lieutenant)

Lancaster EMS
04.2014 - Current
  • Leads all Performance Improvement initiatives and activities, for organization. Acts as first line for internal investigations, serves as liaison to Health Systems and Regional EMS Council.
  • Mentored junior staff members, helping them develop their skills and advance in their careers.
  • Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.

Adjunct Instructor

Pennsylvania College of Health Sciences
08.2004 - Current
  • Adjunct Instructor Paramedic Program

Paramedic

Lancaster EMS
10.1990 - Current
  • Part time ALS provider for rural, urban, suburban EMS agency with annual call volume of approximately 30,000 calls

Implementations Manager

Intermedix
02.2011 - 01.2014
  • Lead deployment, implementation and delivery of Intermedix EMS and Public Safety solutions to its clients
  • This includes project management, training, education and consultation of best practices through the entire implementation and start up of ePCR, AVL and State Data Management Solutions from the agency level to State/regional level systems
  • Recent examples: On going project management/consultation Hawaii EMS Information Systems, Nevada EMS Office, SD EMS Office, ND EMS Office
  • Training and deployment of solutions for Philadelphia Fire Department
  • Training and deployment of solutions for Palm Beach County FL

Director of Business Development

Intermedix/EMSystems
04.2010 - 02.2011
  • National Sales of EMS/Public Safety Solutions

National Sales and Project Management

Med Media
08.2009 - 04.2010
  • Responsible for sales, project management and client services for EMS and Public safety solutions including over site of 5 state level deployments of ePCR and State Data Aggregation Solutions

Director of Operations

Lancaster EMS
06.2006 - 08.2008
  • Provided leadership, direction/coordination of all clinical services and programs developing, revising and implementing policies, procedures, operating guidelines; directing, mentoring and evaluating clinical staff members; and assuring compliance with all clinically oriented regulatory requirements and practices
  • Identified internal and external customer service issues to enhance organizational efficiency through performance improvement and customer feedback
  • Monitored research and statistical studies
  • Investigated complaints
  • Assisted with the development of an operating/capital budget and assisted with the implementation and management of said budget
  • Incorporated cost analysis and utilization management strategies into any process/program changes that effect the patient populations served by Lancaster EMS and the organization's operating budget
  • Assisted in the development and implementation of short- and long-range business plans and goals

EMS Education and Clinical Systems Manager

PA Bureau of EMS PA Department of Health
10.2004 - 06.2006
  • Lead team and oversaw the work related to patient care and its delivery researching training programs and standard curricula used in national programs; determining which programs and curricula the Commonwealth should use
  • Developed clinical and practitioner focused program policies, goals and procedures for emergency medical services system programs and evaluates their effectiveness
  • Performed research and analysis of training programs and standard curricula used in national programs and determined which programs and curricula the Commonwealth should use
  • Maintained contact with officials from a wide variety of organizations for the purpose of presenting and promoting the clinical and practitioner programs and objectives of the Bureau of Emergency Medical Services and the Department of Health
  • Reviewed and prepared comments on proposed legislation and its impact on emergency medical services concerning patient/practitioner system programs
  • Maintained communication with Commonwealth EMS management personnel (i.e
  • EMS Medical Director) and assisted with coordination of on-going activities and plans within the Bureau of Emergency Medical Services and associated programs
  • Staff supervision where appropriate
  • Functioned as EMS office liaison in DOH command center during emergency operations and as Emergency Preparedness Liaison Officer (EPLO) team member in the State Emergency Operations Center (EOC)
  • Functioned as member of Incident Command Team during EMS Task Force deployments
  • Represented the EMS Office Director at meetings, conferences, hearings, etc
  • In the absence of the EMS Office Director

Rescue and Certification Coordinator

PA Bureau of EMS PA Department of Health
05.2002 - 10.2004
  • Planned, implemented and evaluated rescue training program
  • Managed the Voluntary Rescue Service Recognition program
  • Worked with the State Advisory Council's Rescue Task Force to modify the Recognition program
  • Managed rescue training programs in conjunction with the State Fire Academy, other academic institutions and rescue experts
  • Developed brochures, decals and QA/QI methods for assuring standard implementation; Maintains the Rescue Training Manual
  • Implemented a national examination program for paramedics
  • Developed and maintained certification testing programs, including practical and written examinations, for all certification levels; Conduct QA/QI on examination programs
  • Assisted with EMS educator symposiums for instructors
  • Managed the Automated External Defibrillator (AED) program for the statewide EMS system
  • Developed and implemented other programs as identified as needed by the statewide EMS system
  • Served as Bureau of Emergency Medical Services liaison with American Red Cross and American Heart Association; Participated in ARC and AHA statewide planning initiatives; Supported Bureau of Emergency Medical Services interests with other organizations as identified by EMS Office Director

EMS Training and Education Consultant

Volunteer Fireman's Insurance Services (VFIS)
06.2000 - 05.2002
  • Provided educational and professional support to education and consulting department

Paramedic

St Joseph Hospital/Lancaster EMS
10.1990 - 05.2002
  • Functioned as an ALS Practitioner (Paramedic), Field Supervisor, and QI Manager
  • Active participant in merger and early growth of Lancaster EMS

Instructor, Preceptor Coordinator

ST. Joseph Hospital Paramedic Institute
10.1990 - 09.1994
  • Paramedic Institute adjunct faculty and preceptor coordinator

Orderly/Monitor Technician

Lancaster General Hospital
10.1987 - 10.1990
  • Orderly/Monitor Technician cardiac step down unit

Medic, Section Leader (SGT) Ambulance Platoon

US Army
02.1982 - 10.1987
  • Combat Medic, Section Leader, Ambulance Platoon 103rd Medical battalion, 28th Infantry Division
  • 45th Medical Battalion, 3rd Armored Division
  • Awards: Expert Field Medical Badge, Good Conduct Medal, Army Achievement Oak Leaf Cluster (multiple awards)

Education

Certified Community Paramedic - Community Paramedic

IBSC
Virtual
04-2024

Certification - NIMS

National Fire Academy

Paramedic - Paramedicine

St Joseph Hospital Paramedic Institute
Lancaster, PA
10-1990

PA EMT - EMT Basic Program

Harrisburg Area Community College
Lancaster, PA

EMS - National Registry EMT Program

City Colleges of Chicago
Frankfurt, FRG

Us Army Combat Medic School
San Antonio, TX

Various

Certification

  • NIMS, National Fire Academy, NIMS 100, 200, 300, 400 and 800 qualified
  • Various managerial, professional development and instructor programs

Awards

  • Regional Life Saver Awards (Multiple) Emergency HEalth Services Federation
  • 25 Year Service Award Emergency HEalth Services Federation
  • Expert Field Medical Badge
  • Good Conduct Medal
  • Army Achievement Oak Leaf Cluster (multiple awards)

Timeline

Performance Improvement Officer (Paramedic Lieutenant)

Lancaster EMS
04.2014 - Current

Implementations Manager

Intermedix
02.2011 - 01.2014

Director of Business Development

Intermedix/EMSystems
04.2010 - 02.2011

National Sales and Project Management

Med Media
08.2009 - 04.2010

Director of Operations

Lancaster EMS
06.2006 - 08.2008

EMS Education and Clinical Systems Manager

PA Bureau of EMS PA Department of Health
10.2004 - 06.2006

Adjunct Instructor

Pennsylvania College of Health Sciences
08.2004 - Current

Rescue and Certification Coordinator

PA Bureau of EMS PA Department of Health
05.2002 - 10.2004

EMS Training and Education Consultant

Volunteer Fireman's Insurance Services (VFIS)
06.2000 - 05.2002

Paramedic

Lancaster EMS
10.1990 - Current

Paramedic

St Joseph Hospital/Lancaster EMS
10.1990 - 05.2002

Instructor, Preceptor Coordinator

ST. Joseph Hospital Paramedic Institute
10.1990 - 09.1994

Orderly/Monitor Technician

Lancaster General Hospital
10.1987 - 10.1990

Medic, Section Leader (SGT) Ambulance Platoon

US Army
02.1982 - 10.1987

EMS - National Registry EMT Program

City Colleges of Chicago

Us Army Combat Medic School

Various
  • NIMS, National Fire Academy, NIMS 100, 200, 300, 400 and 800 qualified
  • Various managerial, professional development and instructor programs

Certified Community Paramedic - Community Paramedic

IBSC

Certification - NIMS

National Fire Academy

Paramedic - Paramedicine

St Joseph Hospital Paramedic Institute

PA EMT - EMT Basic Program

Harrisburg Area Community College

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