Andrew Glenn
Poway,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively and quickly mastering new skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Water Restoration Technician
Dry Out Medics
Poway, CA
01.2023 - 05.2024
- Communicated regularly with supervisor regarding project status updates.
- Accumulated the most yelp reviews out of the entire company!
- Certified IICRC technician in water damage
- Helped grow a start-up company to a million dollar company.
- Helped identify other like minded individuals and scaled a small team into a powerhouse of unmatchable restoration company
- Developed and built connections with costumers and team of technicians
- Drove oversized vehicles eight hours a day for almost two years.
- Coordinated networking events such as plumber stores and team events.
- Worked closely with subcontractors when needed during larger projects.
- Installed drying equipment to restore humidity levels within the home.
- Performed demolition of affected materials, such as drywall, flooring, insulation, and tile.
- Conducted post-restoration inspections to ensure that all areas are completely dried out before taking equipment from the job site. (10% to 15%)
- Extracted standing water from the premises using wet-vacs and pumps (Residential and commercial).
- Ensured safety protocols were followed while working on hazardous sites containing black water or sewage contamination. (Cat 2 and 3)
- Adhered to company policies related to proper disposal of hazardous waste material.
- Utilized infrared cameras to detect hidden moisture behind walls or under floors.
- Assisted in preparing estimates for insurance companies based on scope of work needed.
- Sanitized surfaces with antimicrobial solutions to prevent further contamination.
- Maintained certifications related to industry standards for water damage restoration techniques.
- Trusted under the CEO of the company to manage the field technicians and create notes for their schedule every day.
Customer Service Representative Technician
Soapy Joes Car Wash
Rancho Bernardo, CA
06.2020 - 02.2022
- Answered customer inquiries via phone, email.
- Conducted training sessions for new employees on company policies and procedures related to customer service.
- Assisted customers with product installation and troubleshooting. Selling washes and memberships.
- Maintained accurate records of customer interactions and transactions.
- Escalated unresolved problems to supervisor or team lead as needed.
- Provided technical support for various software applications.
- Sprayed down tunnel and maintained a clean work space.
- Took out the trash and cleaned towels in the entire lot.
- Resolved customer complaints in a timely manner.
Cashier/Host
In-N-Out Burger
Carmel Mountain , CA
04.2019 - 04.2021
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Helped customers find specific products, answered questions, and offered product advice.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
Education
High School Diploma -
Rancho Bernardo High School
San Diego, CA05-2021
Skills
- Handling of power tools
- Developing a strong team of technicians
- Workforce Management
- Policy Implementation
- Project Management
- Customer Service
Certification
- IICRC water restoration Technician
References
References available upon request.
Timeline
Water Restoration Technician
Dry Out Medics
01.2023 - 05.2024
Customer Service Representative Technician
Soapy Joes Car Wash
06.2020 - 02.2022
Cashier/Host
In-N-Out Burger
04.2019 - 04.2021
High School Diploma -
Rancho Bernardo High School