Andrew Gomes
Woodside,United States
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Rivian
04.2024 - Current
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
Lead Service Advisor
Tesla
06.2023 - 04.2024
- Greeting customers, listening to their needs and scheduling appointments as needed
- Assisted in the development and implementation of promotional strategies to increase service sales and customer loyalty
- Provide customers with information and advice on warranty protections, potential cost savings and the advantages of trading in versus fixing their car
- Oversaw daily operations for a high-volume automotive service department, providing customer service, scheduling, record keeping, and employee management
- Developed and maintained strong, positive relationships with customers, ensuring their satisfaction with services
- Supervised and trained service advisors, providing guidance and support to ensure service standards were met.
Sales Manager
Enterprise
09.2022 - 03.2023
- Created the optimal car rental experience by maximizing sales and service opportunities for every customer
- Advised as an expert on all vehicles, promote optional extras such as insurance, and prepare rental agreements
- Outperformed a sales scorecard that included 100+ sales manager trainees where completed sales rates and insurance purchase rates are aggregated at the individual level
- Achieved Top 10% for seven months consecutively
- Managed other operational departments such as the rent-to-purchase referral program
- On average, referred the rent-to-purchase program to 60 customers per month and achieved sales of at least 20 cars per month
- Developed business relationships with local body shops and small businesses to help solve any recurring issues and solidify the partnerships for future business opportunities
Branch Operations Manager
Jewels Parlor
01.2021 - 09.2022
- Managed a $2,000 monthly budget to develop marketing campaigns and increase social media traffic by 24% that includes Instagram, Facebook, Google ads, etc
- Conducted keyword research to identify the best terms for SEO campaigns which enhanced organic search traffic by 60%
- Lead a team of 11 individuals on content strategies to develop engaging web copy conversion rates by 31%
- Created email marketing strategies that boosted sales 30% the first month of implementation
- Successfully launched and managed Google Adwords campaigns, resulting in a 25% increase in conversions
- Proven track record of increasing website traffic, lead generation, and customer acquisition.
Assistant Operations Manager
The Collective
08.2019 - 03.2020
- Developed and implemented programs that increased employee engagement and hotel productivity
- Executed daily managerial tasks with enthusiasm and a strong attention to detail
- Reduced the number of complaints by 50% by ensuring that staff followed best customer service practices and procedures
- Reduced the cost of hotel expenses such as meals and beverages from 59% to 22%, approximately a $2.1K decrease, through a menu reservation system/cost-effective purchasing practices
- Managed a team of 60 employees, providing leadership, guidance, and training
- Oversaw daily operations, including scheduling, customer service, and inventory management.
Education
Bachelor of Science - Criminal Justice
John Jay College (CUNY)
06.2022
Skills
- Product and service knowledge
- Operations Management
- Multilingual in English, Hindi and Bengali
- Project Management
- Strategic Planning
- Marketing knowledge
- Staff Training and Development
- Retail Operations Management
- Financial Management
- Employee performance evaluation
Timeline
Assistant Manager
Rivian
04.2024 - Current
Lead Service Advisor
Tesla
06.2023 - 04.2024
Sales Manager
Enterprise
09.2022 - 03.2023
Branch Operations Manager
Jewels Parlor
01.2021 - 09.2022
Assistant Operations Manager
The Collective
08.2019 - 03.2020
Bachelor of Science - Criminal Justice
John Jay College (CUNY)
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