Andrew Gonsalves
Deltona,FL
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
5
5
years of professional experience
Work History
Installer
Sunstate Awning
Deltona, FL
10.2023 - Current
- Read and comprehended technical documentation, checked measurements and reviewed site conditions to facilitate installation.
- Demonstrated proper use of equipment to reduce accidents and meet health and safety requirements.
- Executed detailed site assessments to determine optimal installation methods and materials needed.
- Reviewed blueprints and manufacturer manuals before beginning installation and repair work.
- Inspected materials and equipment regularly to check for potential hazards and machine defects.
- Conducted pre-installation site visits to measure, evaluate, and plan installations, reducing project delays.
- Performed routine maintenance on vehicles including oil changes and tire rotations.
- Followed building standards and codes during unit installations.
- Routinely inspected equipment for preventive and emergency maintenance needs.
- Utilized a variety of hand and power tools to cut, shape, and fit materials for installation.
- Implemented custom installations based on client specifications, maintaining high standards of quality and aesthetics.
- Participated in ongoing training to stay updated on new installation techniques and product developments.
- Performed timely and reliable service in shops and outdoors in variable weather conditions.
- Completed scheduled appointments on time to drive quality service.
- Adhered to local building codes and safety regulations in all installation activities.
- Ran tests on newly repaired machinery and equipment to confirm proper functionality.
- Provided exceptional customer experiences to service recipients.
- Ensured work area cleanliness and safety, preventing accidents and maintaining a professional environment.
- Consulted blueprints and manufacturer manuals to plan appropriate and effective repair work.
- Ensured compliance with all relevant security protocols during installation process.
- Maintained inventory of installation supplies, tools, and equipment, ensuring availability for scheduled jobs.
- Greased mechanical parts with lubrication to achieve smooth and regular functionality.
- Documented installation processes and outcomes, providing detailed reports to management and clients.
- Troubleshot and resolved installation issues promptly, minimizing impact on project timeline and customer satisfaction.
- Provided exceptional customer service, addressing inquiries and concerns with patience and expertise.
- Followed safety guidelines and wore protective gear when using power drills, circular saws, and other power tools.
- Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
- Followed blueprints, diagrams, and installation instructions accurately to complete tasks efficiently.
- Maintained inventory of supplies, materials and tools to complete work on job sites.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Completed routine maintenance and repair.
- Completed day-to-day duties accurately and efficiently.
- Recognized by management for providing exceptional customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Operated equipment and machinery according to safety guidelines.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Assisted with customer requests and answered questions to improve satisfaction.
Heavy Truck Driver
Good Greek Moving & Storage
Plant City, Florida
01.2022 - 08.2023
- Coordinated with dispatch to receive updates, communicate efficient routes and convey delays.
- Maintained ongoing communications with operations center personnel to keep teammates informed.
- Obtained signatures needed to complete and process paperwork.
- Conducted daily DOT pre-trip inspections according to set checklist.
- Inspected truck before and after trips, ensuring all safety regulations were followed.
- Implemented daily DOT pre-trip inspections to reduce risks or delivery delays.
- Managed time efficiently to make sure all deliveries were completed on schedule.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Transported goods to and from specified destinations in accordance with delivery schedules.
- Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
- Exercised caution when maneuvering through congested areas or narrow roads.
- Maintained safe driving habits to protect property and general public on roadways.
- Worked well with dispatchers to communicate route and schedule changes.
- Verified load accuracy by comparing freight manifests with items loaded onto truck.
- Adhered to all federal, state and local regulations related to safe operation of heavy vehicles.
- Inspected trucks for mechanical items and safety issues prior to driving.
- Followed all applicable traffic laws and regulations while operating vehicles.
- Notified customers of potential late deliveries, resulting in decrease in calls to company support line.
- Processed shipment documents neatly and efficiently for each load.
- Took necessary steps to minimize any delays caused due to inclement weather conditions or traffic jams.
- Provided excellent customer service when delivering goods at customers' locations.
- Reported any vehicle defects, accidents, traffic violations or damage to the vehicles immediately to supervisor.
- Inspected and maintained vehicle supplies and equipment to ensure vehicles remained in proper working condition.
- Loaded and unloaded cargo with the help of dock workers or lift gates.
- Assisted other drivers when needed during emergency situations or breakdowns.
- Responded promptly to requests from dispatchers concerning changes in routes or delivery schedules.
- Delivered goods to customers in a timely manner, using GPS navigation systems.
- Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
- Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.
- Performed regular inspections and completed vehicle repairs.
- Performed preventative maintenance on trucks such as oil changes, tire rotations.
- Managed unexpected emergencies and route changes with calm and professionalism.
- Reacted decisively and quickly to protect spoilage.
- Notified management about low fuel levels or any other problems encountered on the road.
- Followed regular schedule of pickups for individual customers and groups.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Identified needs of customers promptly and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed inventory and supplies to ensure materials were available when needed.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Front End Associate
Costco Wholesale Corp
Lawrence, New York
02.2021 - 11.2021
- Bagged, boxed, or wrapped merchandise carefully and efficiently.
- Organized backroom storage areas according to company standards.
- Packaged, transported, and loaded customer orders into shopping carts and vehicles for carry-out or pick-up service.
- Participated in periodic team meetings to discuss targets, achievements, and areas for improvement.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Engaged with customers to ensure a positive shopping experience.
- Greeted customers and provided assistance with product selection.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Organized store by returning merchandise to proper areas and restocked displays.
- Bagged or packaged purchases and wrapped gifts.
- Monitored and maintained the front-end area to ensure safety and prevent shoplifting.
- Maintained clean and clutter-free front-end area.
- Stocked shelves with new inventory according to established guidelines.
- Handled returns and exchanges according to company policies.
- Assisted in organizing merchandise displays on the sales floor.
- Coordinated with sales associates to manage queue lines and minimize wait times.
- Greeted customers upon arrival and offered assistance with locating store merchandise.
- Cleaned shelves, counters and tables to maintain organized store.
- Collaborated closely with coworkers on special projects or tasks as assigned by manager.
- Answered store and merchandise questions and led customers to wanted items.
- Performed daily opening and closing procedures according to standard operating procedures.
- Provided product knowledge to customers as needed.
- Demonstrated strong problem solving skills when handling customer complaints or inquiries.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Greeted customers warmly upon arrival and identified their needs.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Kept checkout areas clean, organized, and replenished with necessary supplies.
- Assisted customers with self-checkout processes and troubleshooting any issues.
- Greeted customers warmly and directed them to appropriate store sections.
- Maintained a clean, organized and inviting store environment.
- Re-stocked check-out line and end-cap displays with new merchandise.
- Assisted in inventory management and restocking of checkout area supplies.
- Collected and relocated shopping carts, baskets and reusable bags to appropriate areas.
- Resolved customer complaints, guided them, and provided relevant information.
- Provided feedback from customers to store management to improve service and products.
- Recommended, selected and located merchandise based on customer desires.
- Greeted customers to determine wants or needs.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Answered customer inquiries regarding product features, pricing, and availability.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Recognized by management for providing exceptional customer service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
Sales Representative
LA Fitness
Lawrence, New York
01.2020 - 01.2021
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Identified customer needs by asking questions and advising on best solutions.
- Researched competitors' products, prices, and sales techniques.
- Operated register, handled cash and processed credit card transactions.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Greeted and assisted customers to foster positive experiences.
- Provided technical support for customers using the company's products or services.
- Reviewed monthly performance against targets set by management team.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Recognized security risks to properly handle situations.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Negotiated pricing contracts with customers to maximize profits.
- Set up meetings with potential clients and listened to their wishes and concerns.
- Maintained accurate records of all sales and prospecting activities.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Developed and maintained relationships with key clients to ensure repeat business.
- Negotiated deals and handled complaints or objections.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Updated and maintained databases with current information.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked effectively in team environments to make the workplace more productive.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Produced sales documents, finalized deals and filed records.
- Developed key customer relationships to increase sales.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
Education
High School Diploma -
Beach Channel High
New York, NY06-2014
Skills
- Taking precise measurements
- Project estimation and bidding
- Worksite preparation
- Customer service
- Estimating
- Customer satisfaction
- Time management
- Coaching and mentoring
- Safety procedures
- Construction
- Power tool operation
- Safety awareness
- Professional appearance
- Flexible scheduling
- Loading and unloading
- Hand-eye coordination
- Following safety practices
- Exceptional written and verbal communication skills
- Computer skills
- Team leadership
- Decision-making
- Team collaboration
- Team development
- Goal setting
- Business planning
- Problem-solving aptitude
- Problem-solving abilities
- Complex Problem-solving
- Reporting and documenting
- Attention to detail
- MS office
- Professional demeanor
- Project planning
- Relationship building
- Negotiation
- Sales strategy
- Multitasking
- Cross-functional team leadership
- Work Planning and Prioritization
- Cost reduction
- Teamwork and collaboration
- Task prioritization
- Employee coaching and mentoring
- Teamwork
- Adaptability and flexibility
- Positive attitude
- Analytical thinking
- Strategic planning
- Marketing strategy
- Quality control
- Pricing strategy
Timeline
Installer
Sunstate Awning
10.2023 - Current
Heavy Truck Driver
Good Greek Moving & Storage
01.2022 - 08.2023
Front End Associate
Costco Wholesale Corp
02.2021 - 11.2021
Sales Representative
LA Fitness
01.2020 - 01.2021
High School Diploma -
Beach Channel High