Andrew Gonzalez

• Part-Time Athlete in customer service
• Disclosing Closing Disclosures to buyers or borrowers
• Primarily working on the register or mobile checkout devices in managing the line for purchases or returns
• Assisting management team and meeting company goals and expectations
• Assisting all departments in restocking merchandise
• Assisting customers in having a great experience in their shopping needs
• Mentoring Athletes in providing excellent customer service.

• Reporting directly to a Department Manager and lead a team of 10 closing agents
• Assisting all departments (sales/operations)
• Managed inbound/outbound calls and dialer strategies
• Monthly performance and annual reviews
• Review Pricing/ Rate Locks
• Knowledgeable in VA/FHA/Conventional/USDA/DPA Loans
• Reviewing applications & identifying programs
• Effectively communicating with all Levels of Management, Loan Originators, Underwriters, Loan Processors, Title & Escrow Agents
• Delegating Importance of E-mails/Voicemails
• Verifying all credit docs
• Inputting Data
• Reviewing and verify all documentation provided is correct provided from Loan Officers and Loan Processors in meeting closing deadlines
• Submitting wires through WLS Banks
• Verification of Employment of buyers
• Reviewing executed documentation sent from title company's
• Knowledgeable in DPA- SETH, TSHAC, TDHCA, MCC Programs for down payment assistance
• Reviewing title documentation
• Reviewing insurance binders, surveys, tax certificates, and appraisals
• HANDLING & FILING CONFIDENTIAL INFORMATION.

Reported directly to an Operations Manager
Supervised a team of 25-30 members and a department of 100 in
a call center environment
Coached and mentored team members to become successful in their
career path with the company
Creating incentives to boost moral and performance of team members
Call quality monitoring of department in adhering to FDCPA guidelines
Reviewing member documentation on accounts
Performing interviews on potential candidates for employment